This two-day VeriSM™ Foundation certification course offers delegates a thorough understanding of the fundamental principles of VeriSM™. As a Service Management approach, VeriSM™ emphasizes delivering value and achieving business objectives. Throughout this training, delegates will engage with various modules aimed at illustrating how their organization can benefit from adopting VeriSM™. The course will begin with a comprehensive introduction to VeriSM™, helping participants understand its significance and relevance. Given that VeriSM™ is a Service Management methodology, the course will also delve into the importance of Service Management, focusing on the concepts of providers, products, services, and service provision. Next, the VeriSM™ approach will be explored in detail. Delegates will learn about the roles of personnel across all departments within an organization when implementing VeriSM™. Additionally, the Management Mesh—a crucial component of VeriSM™—will be analyzed and discussed. The course will also address the significance of Digital Transformation, equipping delegates with insights into the rapidly evolving technological landscape and its implications. The VeriSM™ Foundation certification will wrap up with a summary of the topics covered and a brief overview of how to implement VeriSM™ within a business.
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VeriSM Foundation Certification
VeriSM™ Foundation Course Outline
This VeriSM™ Foundation training will cover the following modules:
Module 1: Introduction to VeriSM™
- What is VeriSM™?
- The Necessity of VeriSM™
- Benefits of VeriSM™
- Overview of the VeriSM™ Framework
- Who Can Benefit from VeriSM™?
- Training and Certification Opportunities
Module 2: Understanding Service Management
- Definition of Service Management
- Distinction Between Products and Services
- Analyzing Customer Demand
- Service Provisioning
- Creating Value
- Service Management in the Digital Age
Module 3: The VeriSM™ Approach
- Value-Driven Principles
- Evolving Methodologies
- Responsiveness in Service Management
- Integration Across Services
- The VeriSM™ Methodology
- Implementing VeriSM™ Organization-Wide
- Overview of the VeriSM™ Model
- Key Principles and Adoption of VeriSM™
- Kotter’s Organizational Change Model
- Understanding Shadow Behavior and Team Dynamics
- Insights on SIAM, DevOps, and Agile Practices
Module 4: Management Mesh
- Definition of the Management Mesh
- Resources Management
- Environmental Considerations
- Materializing Technologies
- Management Techniques and Strategies
Module 5: Digital Transformation
- Understanding Digital Transformation
- Effects of Digital Transformation on Organizations
- Strategies for Adapting to Digital Transformation
Module 6: Conclusion
- Final Thoughts
- Implementing VeriSM™ in Your Organization
- The Relationship Between VeriSM™ and Service Management
Target Audience
• Managers
• Service owners
• Service managers
• Executives accountable for service
• Delivery IT Professionals
IT Includes
1. 2 day interactive instructor-led training
2. Training provided by highly qualified, certified, and accredited trainers
3. VeriSM Foundation course accredited by Authorised Governing Body and Mindbel
4. Certification
Exam Format
• Number of questions: 40
• Exam Mode: Online/Web-based closed book
• Duration: 60 Minutes
• Exam format: Multiple Choice, Multiple Answer, and True/False
• Passing Score: 26/40 question (65%)
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Related Courses
Benefits of VeriSM Foundation Certification training with Mindbel
Average Salary
$110K
per annum
Expected Job growth rate
25%
Companies Hiring
Job Roles
- Service Management Practitioners
- IT Professionals
- Business Managers
- Service Providers
- Process Owners
- Process Managers
- Project Managers
- Students and Graduates
- Anyone Interested in Service Management
Benefits
- Comprehensive Understanding: The VeriSM Foundation course offered by Mindbel equips participants with a thorough understanding of modern service management principles, ensuring they are familiar with the latest industry practices.
- Practical Insights: Participants will explore practical applications of VeriSM concepts, enabling them to effectively connect theory with real-world scenarios in service management.
- Industry-Recognized Certification: Upon completing the course, participants earn an industry-recognized VeriSM Foundation certification, which enhances their professional credentials and demonstrates their proficiency in contemporary service management.
- Flexible Learning: Mindbel's course is designed to accommodate various learning styles, allowing participants to study at their own pace, thereby fostering a positive and effective learning experience.
- Expert Instruction: The course is taught by experienced instructors from Mindbel, who bring extensive knowledge and expertise in service management, ensuring a high-quality educational experience.
- Skill Development: Participants will cultivate critical problem-solving skills essential for tackling challenges in service management, leading to improved decision-making and organizational efficiency.
- Valuable Certification: The VeriSM Foundation certification is a significant asset for participants, enhancing their career opportunities in the field.
VeriSM Foundation Certification Training FAQs
What is the VeriSM Foundation certification training?
The VeriSM certification training is a course that introduces the principles and practices of VeriSM and prepares individuals to take the VeriSM Foundation certification exam in Burundi.
What topics does the VeriSM Foundation training cover in Burundi?
The VeriSM Foundation training covers topics such as the role of service management in a digital environment, the VeriSM model and its components, and the principles and practices of service management as applied to digital services in Burundi.
Who should take the VeriSM Foundation certification training in Burundi?
The training is suitable for anyone who is involved in the management or delivery of digital services, including IT professionals, service managers, and business leaders in Burundi.
How long is the VeriSM Foundation training?
The duration of the VeriSM Foundation training varies depending on the provider, but it typically takes around 2 days to complete in Burundi
Is the VeriSM Foundation training offered in-person or online?
Both in-person and online training options are available in Burundi
What is the cost of the VeriSM Foundation training?
The VeriSM Certification Cost varies depending on the provider in Burundi.
Is the VeriSM Foundation certification exam included in the training?
The certification exam fee is usually not included in the training cost, but some providers may offer a bundled package that includes both the training and the exam in Burundi.
What is the format of the VeriSM Foundation exam?
The exam is a multiple-choice format and is available in online in Burundi.
How many questions are on the VeriSM Foundation exam?
The exam typically consists of 40 questions in Burundi.
What is the passing score for the VeriSM Foundation exam?
The passing score for the exam is 65% in Burundi.
Why is VeriSM important?
VeriSM is important because it offers a holistic and adaptable framework for managing services in a modern, technology-driven business environment in Burundi.
What are the guiding principles of VeriSM?
The guiding principles of VeriSM include focusing on value, collaboration, using the right context, choice, and maintaining balance between stability and agility.
How does VeriSM address the challenges of digital transformation?
VeriSM addresses the challenges of digital transformation by providing a flexible approach that integrates traditional and emerging management practices to meet business needs in Burundi.
What is the relationship between VeriSM and organizational culture?
VeriSM recognizes the importance of organizational culture in service management success and emphasizes the need to adapt practices to fit the culture in Burundi.
What are the benefits of becoming VeriSM Foundation certified?
Becoming VeriSM Foundation certified demonstrates your understanding of a modern and adaptable service management approach, enhancing your ability to contribute effectively to service management initiatives in Burundi.
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