The ITIL® 4 Foundation Course presents the most recent version of the IT Infrastructure Library (ITIL) standards, which serve as a crucial framework for managing and optimizing IT services in India. Its significance in today’s technology-driven landscape is critical, as it aligns IT service operations with broader business objectives, thereby improving efficiency and productivity. For IT professionals in in Guinea-Bissau, grasping the principles of the ITIL® 4 Foundation Course is essential to adapt to changing business demands. This knowledge is particularly important for project managers, IT service managers, and support personnel. Achieving proficiency in this area ensures that IT operations effectively contribute to overall business success, leading to enhanced customer satisfaction and business growth. Mindbel's 2-day ITIL® 4 Foundation Course provides a thorough overview of this framework, enabling participants to quickly understand its key concepts and practices. This streamlined training approach is designed to accelerate the certification process, equipping delegates in India with the necessary skills to effectively implement ITIL® standards within their organizations.

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Information Technology Infrastructure Library (ITIL® 4) Foundation Certification

ITIL® 4 Foundation Certification Course Overview

Module 1: Introduction

  • Understanding ITIL®
  • Pathway to ITIL® 4 Certification
  • Objectives of the Course
  • Course Overview

Module 2: Fundamental Concepts of Service Management

  • The Value Concept
  • Defining Value
  • Understanding Organizations
  • Value Creation Between Organizations
  • Service Relationships
  • Co-Creation of Value by Providers and Consumers
  • Roles of Stakeholders and Service Consumers
  • Different Types of Stakeholders
  • Value Creation Process
  • Roles of Service Consumers
  • Activities
  • Service Offerings
  • Definitions of Products and Services
  • Understanding Service Offerings
  • Value Creation Through Services
  • Co-Creation of Value
  • Definition of Service Providers
  • Understanding Service Consumers
  • Definitions of Products and Services
  • Service Relationships Explained
  • Meaning of Service Provision
  • Understanding Service Consumption
  • Management of Service Relationships
  • Co-Creation of Value by Organizations
  • Service Relationship Model
  • Definitions of Value, Outcomes, Costs, and Risks
  • Describing Utility and Warranty
  • Review and Reflection
  • Quiz

Module 3: Core Concepts of ITIL® 4

  • Four Dimensions of Service Management
  • Comprehensive Approach to Service Management
  • Detailed Exploration of Four Dimensions
  • Focus on Organizations and People
  • Components of This Dimension
  • Importance of Culture
  • Requirements for a Supportive Culture
  • Key Considerations
  • Complexities within Organizations
  • Information and Technology Considerations
  • Partners and Suppliers
  • Cooperation Forms Among Organizations and Their Partners
  • Supplier Strategy Components
  • Understanding Value Streams
  • Exploring Value Streams and Processes
  • Questions for Creation, Delivery, and Improvement
  • Activities
  • ITIL® Service Value System (SVS)
  • Inputs to ITIL® SVS
  • Governance
  • Challenges Related to Silos
  • Importance of Continuous Improvement
  • Implementing the SVS
  • Introduction to the ITIL® Service Value Chain
  • Distinction Between Opportunity and Demand
  • Transforming Inputs into Outputs
  • Service Value Chain, Its Practices, and Value Streams
  • Activities
  • Review and Reflection Quiz

Module 4: Guiding Principles

  • Introduction to Guiding Principles
  • Definition of a Guiding Principle
  • Emphasis on Value
  • Perception of Value
  • Customer Experience (CX) and User Experience (UX)
  • Application of This Principle
  • Assessing Current Position
  • Importance of Measurement
  • Implementing the Principle
  • Iterative Progress with Feedback
  • Role of Feedback
  • Utilizing Feedback Loops
  • Combining Iteration and Feedback
  • Collaboration and Visibility
  • Communication and Visibility
  • Key Collaboration Partnerships
  • Enhancing Visibility
  • Holistic Thinking and Working
  • Simplifying Processes
  • Evaluating What to Retain
  • Balancing Conflicting Objectives
  • Applying the Principle
  • Optimization and Automation
  • Path to Optimization
  • Utilizing Automation
  • Implementing the Principle
  • Activity: Case Studies
  • Contextualizing Guiding Principles
  • Providing Your Examples
  • Interaction of Principles
  • Practical Application of Guiding Principles
  • Guiding Principles Task
  • Interaction of Principles
  • Review and Reflection Quiz
  • Extension Activity 2

Module 5: ITIL® 4 Management Practices

  • Purpose of ITIL® Practices
  • Overview of Management Practices
  • 34 ITIL® Management Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Summary of Eight ITIL® Practices
  • Detailed Look at Eight Practices
  • Information Security Management and Its Contribution to Service Value Chain (SVC)
  • Relationship Management
  • Supplier Management: Evaluation and Selection
  • Contribution of Supplier Management to SVC
  • IT Asset Management and Its Role in SVC
  • Service Configuration Management’s Contribution to SVC
  • Monitoring and Event Management’s Role in SVC
  • Deployment Management Approaches and Their Contribution to SVC
  • Release Management and Its Contribution to SVC
  • Key Management Practices – Part 1
  • Definition and Guidance on Incidents
  • Tools for Incident Management
  • Incident Updates and Types
  • Collaboration Strategies
  • Swarming Techniques
  • Third-Party Products and Services
  • Contribution of Incident Management to SVC
  • Service Request Management: Definition and Steps for Fulfillment
  • Procedures for Request Management
  • Contribution of Service Request Management to SVC
  • Methods for Request Fulfillment
  • Service Desk Functions
  • Automation in Service Desk
  • Task: Pitching the Service Desk
  • Service Desk Provisions and Support
  • Required Skills for Service Desk
  • Contribution of Service Desk to SVC
  • Key Management Practices – Part 2
  • Problem Management Phases
  • Identifying Problems and Control Measures
  • Workarounds and Error Control
  • Links to Other Practices and Interfaces
  • Contribution of Problem Management to SVC
  • Continual Improvement: Implementation and Models
  • Vision Setting and Current Assessment
  • Defining Goals and Key Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Action Plan for Achievement
  • Maintaining Momentum and Continuous Improvement Methods
  • Continual Improvement Activity Tracking and Responsibility
  • Contribution of Continual Improvement to SVC
  • Key Management Practices – Part 3
  • Service Level Management Activities
  • Service Level Agreements: Key Requirements
  • Watermelon SLA Effect
  • Engaging with Customers
  • Gathering Customer Feedback and Metrics
  • Contribution of Service Level Management to SVC
  • Change Enablement: Definition and Scope
  • Change Authority and Types
  • Scheduling Changes
  • Contribution of Change Enablement to SVC
  • Review and Reflection
  • Quiz
  • Activities
  • Course Review
  • Next Steps 

Empower Your Career with Mindbel's Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Course!

Target Audience

• IT Professionals 

• ITSM Managers Individuals working in the areas of IT (Digital,Product, Development) 

• Service Managers 

• Database Administrators Software 

• Professionals Service Process Owners 

• Individuals starting their journey in Service Management 

• Existing ITIL qualification holders

IT Includes

1. 2 day interactive instructor-led training 

2. Training provided by highly qualified, certified, and accredited trainers 

3. Certification

Exam Format

• Number of questions: 40 

• Exam Mode: Online/Web-based closed book 

• Duration: 60 Minutes

• Exam format: Multiple Choice, Multiple Answer, and True/False 

• Passing Score: 26/40 question (65%)

ACCREDITED BY

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DURATION

Online Instructor-led (2 day) English

EXAM

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Benefits of Information Technology Infrastructure Library (ITIL® 4) Foundation Certification training with Mindbel

Average Salary

$100K

per annum

Expected Job growth rate

30%

Companies Hiring

Job Roles

  • IT Professionals 
  • Digital ITSM Managers
  • Product ITSM Managers
  • Development ITSM Managers 
  • Service Managers 
  • Database Administrators Software 
  • Professionals Service Process Owners 
  • Individuals in Service Management 
  • ITIL qualification holders

Benefits

Global Recognition: ITIL is an internationally acknowledged framework for IT service management, making it a valuable credential in the IT industry.

Alignment with Business Needs: ITIL assists organizations in delivering high-quality IT services while ensuring better alignment between IT and business objectives.

Operational Efficiency: By learning ITIL best practices, professionals can enhance the efficiency of IT operations, leading to reduced downtime and increased productivity.

Enhanced Problem-Solving: ITIL equips individuals with essential problem-solving skills, enabling them to effectively address IT service issues.

Cost Reduction and Resource Optimization: Implementing ITIL principles can help organizations lower operational costs and optimize the utilization of resources.

Structured Change Management: ITIL offers a systematic approach to managing changes, which minimizes disruptions and mitigates risks associated with IT changes.

Service Continuity and Disaster Recovery: The framework emphasizes the importance of service continuity and disaster recovery, ensuring organizations are prepared for unexpected disruptions.

Continuous Improvement Culture: ITIL fosters a culture of ongoing service improvement, which enhances service quality over time.

International Applicability: ITIL is utilized worldwide, providing opportunities to work in various international environments and industries.

Career Advancement: Obtaining the ITIL Foundation certification can unlock numerous IT service management roles and facilitate career growth. 

Empower Your Career with Mindbel's Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Course!

Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training FAQs

It is a training program that teaches individuals the basics of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®4) framework in Guinea-Bissau.

IT professionals, service managers, and anyone interested in learning about ITSM and the Information Technology Infrastructure Library (ITIL® 4) framework in Guinea-Bissau.

There are no prerequisites for Information Technology Infrastructure Library (ITIL® 4) Foundation certification in Guinea-Bissau.

The information technology infrastructure library course covers the key concepts, principles, and processes of ITSM, as well as the Information Technology Infrastructure Library (ITIL® 4) service value system and service value chain in Guinea-Bissau

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam in Guinea-Bissau is a multiple-choice exam that is taken online.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically has 40 questions in Guinea-Bissau.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically takes 1 hour to complete in Guinea-Bissau.

The passing score for the Information Technology Infrastructure Library (ITIL®4) Foundation certification exam in Guinea-Bissau is typically 65%, or 26 out of 40 questions.

The cost of Information Technology Infrastructure Library (ITIL® 4) Foundation certification in Guinea-Bissau varies and should be confirmed with the certification provider. 

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exams are offered regularly. Kindly check with the certification provider for specific dates in Guinea-Bissau.

Yes, Mindbel in Guinea-Bissau provides Information Technology Infrastructure Library (ITIL®4) Foundation Certification training both in traditional classroom settings and online. Online training offers flexibility and convenience for candidates who prefer self-paced learning. 

The duration of Information Technology Infrastructure Library (ITIL® 4) Foundation training depends on the training provider's format and schedule.

Information Technology Infrastructure Library (ITIL® 4) Foundation certification in Guinea-Bissau provides a common understanding of ITIL concepts and terminology, enabling professionals to contribute effectively to IT service management initiatives. It also serves as a prerequisite for higher-level ITIL certifications.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification is valid for three years in Guinea-Bissau.

Individuals interested in advancing their ITIL knowledge and pursuing higher-level ITIL certifications may choose to continue their ITIL education with intermediate- or expert-level courses in Guinea-Bissau.

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