The Certified Lean IT Training in in Jamaica provides an in-depth understanding of Lean principles specifically designed for the IT industry. In the fast-changing digital landscape of today, Lean IT principles are becoming increasingly relevant as they focus on enhancing the efficiency and effectiveness of IT services, ensuring they align closely with customer needs. This approach is crucial for streamlining processes, minimizing waste, and optimizing resource utilization in IT operations. IT professionals in India, including Project Managers and those involved in IT Service Management, should consider gaining expertise in Lean IT. This knowledge is particularly vital for individuals aiming to improve process efficiencies, implement cost-saving measures, and cultivate a culture of continuous improvement within their organizations. Lean IT Training equips these professionals with the necessary skills to drive substantial operational enhancements and deliver greater value to their customers. This 1-day training course offered by Mindbel in in Jamaica is carefully crafted to impart practical skills and knowledge related to Lean IT principles. Participants will learn how to effectively apply Lean principles in IT environments, leading to improved service delivery and heightened customer satisfaction. The course covers essential concepts and methodologies, preparing individuals for the Lean IT Certification, which validates their expertise in this area.

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Lean IT Foundation

Certified Lean IT Training Course Overview

Module 1: Introduction to Lean

  • Understanding Lean Principles
  • Historical Background of Lean
  • Overview of Lean Concepts
  • Key Terms and Concepts in Lean
  • Muda: Identifying Waste
  • Types of Waste in Lean
  • Classical Forms of Muda
  • The Lean Temple Framework
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just in Time (JIT) Principles
  • Major Losses in Lean
  • Applications of Lean in Business
  • Characteristics of an Effective Lean System
  • PDCA Cycle (Plan, Do, Check, Act)
  • Lean IT and Its Dimensions

Module 2: Lean Customer

  • Understanding Customers, Processes, and Waste
  • Defining Customers
  • Importance of Listening to the Voice of the Customer (VOC)
  • Determining Value and Defining VOC
  • VOC Methodology Overview
  • Identifying Different Customer Segments
  • SIPOC Framework
  • Collecting Customer Information
  • Tips for Sourcing Customer Information
  • Analyzing Customer Data
  • Utilizing Affinity Diagrams
  • Introduction to the Kano Model
  • Conducting Kano Analysis
  • Implications of the Analysis
  • Understanding the Axes
  • Identifying Customer Needs
  • Determining Requirements
  • Defining Critical to Quality (CTQ)
  • Developing CTQ Trees
  • Importance of Identifying Customer Needs
  • Recognizing Quality Drivers
  • Identifying Performance Requirements
  • Practical Application of CTQ Trees
  • Common Terminology in Lean Customer Focus
  • Understanding Customer Priorities

Module 3: Lean Process

  • Core Lean Principles
  • Defining Value
  • Pathway to Value Creation
  • Key Lean Principles
  • Terminology Related to Value Streams
  • Process Mapping Techniques
  • Utilizing Swim Lanes in Process Mapping
  • Components of a Typical Process Map
  • Understanding Value Streams
  • Creating Value Stream Maps
  • Steps for Developing a Value Stream Map
  • Push vs. Pull Systems
  • Essential Lean Metrics
  • Selecting Appropriate Metrics
  • Roadmap for Metrics and Measures

Module 4: Managing Performance

  • Understanding Lean Process Measurements
  • Overview of Top-Level Measures
  • Applying Overall Equipment Effectiveness (OEE)
  • Four Sub-Metrics of OEE
  • Calculating OEE and TEPP
  • Key Performance Indicators (KPIs)
  • Identifying Process Measurement Points
  • Criteria for Effective Measurements

Module 5: Lean Organization

  • Principles of Lean Leadership
  • Empowering Employees
  • Planning Effective Communication
  • Striving for Perfection
  • Implementing Visual Management
  • Utilizing Cell Information Boards
  • Guidelines for Effective Visual Management
  • Visual Management Checklist

Module 6: Behavior and Attitude

  • Principles of Lean Management
  • Leadership and Organizational Culture
  • Gemba and the Gemba Walk Concept
  • Understanding 5S and Its Steps

Module 7: Problem Solving and Kaizen

  • Philosophy and Events of Kaizen
  • Formal Kaizen Process and Defined Roles
  • Understanding DMAIC and Its Cycle
  • Framework for Problem Solving
  • Background Information on Problem Solving
  • Seven-Step Problem Solving Methodology
  • Generating and Selecting Solutions
  • Applying the 5 Whys Technique
  • Completing the 5 Whys Analysis
  • Conducting Root Cause Analysis
  • Key Steps in Utilizing a Fishbone Diagram
  • Example of a Workshop Validation Process
  • Creating Cause and Effect Diagrams
  • Understanding Fishbone and Reverse Fishbone Diagrams
  • Conducting Pareto Analysis 

Empower Your Career with Mindbel's Lean IT Foundation Course!

Target Audience

• IT Planners 

• IT Consultants 

• Business Analysts 

• Software Developers 

• Quality Assurance Managers  

• Team Leaders 

• Project Managers 

• Product Specialists 

• IT Managers

IT Includes

1. 1 day interactive instructor-led Lean IT Foundation training in Jamaica

2. Training provided by highly qualified, certified, and accredited trainers

from IASSC

3. Lean IT Foundation course accredited by IASSC 

4. Certification

Exam Format

• Number of questions: 40 

• Exam Mode: Online/Web-based closed book 

• Duration: 60 Minutes

• Exam format: Multiple Choice True/False 

• Passing Score: 26/40 question (65%)

ACCREDITED BY

Authorised Governing Body and Mindbel

DURATION

Online Instructor-led (2 day) English

EXAM

Complete the training from Mindbel Training and clear your certification through us

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Benefits of Lean IT Foundation training with Mindbel

Average Salary

$110K

per annum

Expected Job growth rate

25%

Companies Hiring

Job Roles

  • IT Planners 
  • IT Consultants 
  • Business Analysts 
  • Software Developers 
  • Quality Assurance Managers  
  • Team Leaders 
  • Project Managers 
  • Product Specialists 
  • IT Managers

Benefits

Understanding Lean Principles: Learn Lean principles and practices to streamline processes, eliminate waste, and enhance overall efficiency in IT operations.

Value Delivery Insights: Gain insights into how to deliver value by aligning IT services with customer needs and expectations, thereby improving customer satisfaction.

Cost Optimization Methodologies: Acquire methodologies to identify and minimize unnecessary costs, optimizing resources for greater cost-effectiveness.

Culture of Continuous Improvement: Foster a culture of continuous improvement by implementing Lean techniques that promote ongoing enhancements in IT processes.

Quality Enhancement through Standardization: Implement Lean methodologies to improve the quality of IT services and products by standardizing processes and reducing errors.

Workflow Streamlining: Streamline workflows and boost productivity by identifying bottlenecks and optimizing work flow.

Data-Driven Decision Making: Develop analytical skills to make informed, data-driven decisions that align IT strategies with business objectives.

Effective Change Management: Learn change management techniques to facilitate smooth transitions during organizational changes within IT frameworks.

Collaboration and Teamwork: Encourage collaboration and teamwork within IT departments, fostering a culture of shared responsibility and mutual support. 

Empower Your Career with Mindbel's Lean IT Foundation Course!

Lean IT Foundation Training FAQs

Lean IT Foundation is a certification training program that teaches the principles and practices of Lean in the context of information technology.

The training is designed for IT professionals, project managers, and process improvement practitioners who want to improve the efficiency and effectiveness of their IT operations.

There are no specific prerequisites, but prior knowledge of Lean methodology and IT processes is beneficial.

The duration of the training can vary, but on average it takes 1 day of

full-time study.

The format can vary, but most commonly it is delivered through classroom training or online learning.

The cost can vary depending on the provider and location.

Yes, Lean IT Foundation certification in Jamaica is recognized and valued by employers globally.

Individuals with Lean IT Foundation certification in Jamaica can find job opportunities in IT operations, project management, and process improvement roles.

Yes, Lean IT Foundation Training can be an asset for professional development and career advancement, as it demonstrates an understanding of Lean concepts and their application in the IT domain.

Assessment is typically through a written exam, which tests an individual's understanding of Lean IT concepts and their ability to apply them in practice.

Yes, Mindbel provides online Lean IT Foundation Training, providing flexibility for remote learning.

Benefits include improved IT processes, reduced waste, increased efficiency, and enhanced problem-solving skills.

Yes, the course is designed to provide practical knowledge that can be applied directly to IT processes and services.

Yes, this foundational course in Jamaica is designed for individuals new to Lean principles and IT environments.

Yes, Mindbel provides tailored courses for organizations, allowing customization to address specific IT challenges and requirements.

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