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ISO 20000 Internal Auditor - Kenya
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International Organization for Standardization (ISO) 20000 Internal Auditor Course is a training program designed to teach individuals how to perform an internal audit of an IT Service Management System (ITSMS) in accordance with the ISO 20000 standard. The International Organization for Standardization (ISO) 20000 Internal Auditor course in chakari in Kenya covers the principles and practices of internal auditing, including the concepts of internal auditing, the internal audit process, and the skills required to conduct an effective internal audit. Participants will learn how to plan, conduct, report, and follow up on an ITSMS internal audit in accordance with the ISO 20000 standard. The International Organization for Standardization (ISO) 20000 Internal Auditor course is designed for IT professionals, internal auditors, and others who are responsible for conducting internal audits of ITSMS and want to gain a deeper understanding of the standard and the internal audit process. Upon completion of the International Organization for Standardization (ISO) 20000 Internal Auditor course, participants will receive a certificate of completion.
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ISO 20000 Internal Auditor
1: ISO 20000 Requirements
• Overview of the requirements of ISO 20000
• Importance of understanding and implementing the requirements
2: Internal Auditing
• Definition and importance of internal auditing
• Role of internal auditing in ISO 20000 implementation and maintenance
3: ISO 20000 Internal Auditor Training
• Purpose and objectives of ISO 20000 internal auditor training
• Key competencies and skills required for internal auditors
4: ISO 20000 Internal Audit Process
• Overview of the ISO 20000 internal audit process
• Key steps involved in conducting an internal audit
5: Preparing for an ISO 20000 Internal Audit
• Pre-audit activities
• Preparing the audit plan and checklists
6: Conducting an ISO 20000 Internal Audit
• Collecting and analyzing audit evidence
• Communicating with auditees
• Reporting audit findings
7: Post-Audit Activities
• Follow-up activities after the audit
• Corrective action and continuous improvement
8: Becoming a Certified ISO 20000 Internal Auditor
• Benefits of certification
• Requirements for certification
• Certification process and exam
9: Conclusion
• Recap of key points
• Importance of ISO 20000 internal auditing for achieving and maintaining compliance with the standard.
Target Audience
- Managers
- Supervisors
- IT professionals
- Prospective auditors
IT Includes
- 2 days interactive instructor-led training
- Training provided by highly qualified, certified, and accredited trainers from PECB
- Certificate of ISO 20000 Internal Auditor course by PECB
- Certification
Exam Format
- Number of questions: 40
- Exam Mode: Online/Web-based Closed book
- Duration: 60 mins
- Exam format: Multiple Choice Questions
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Benefits of ISO 20000 Internal Auditor training with Mindbel
Average Salary
$120K
per annum
Expected Job growth rate
30%
Companies Hiring
Job Roles
- IT Service Management Professionals
- Quality Assurance Specialists
- Compliance Officers
- Auditors and Assessors
- Process Improvement Experts
- IT Managers and Supervisors
- Service Desk Managers
- IT Consultants
- Professionals in Training
Benefits
- Gain a thorough understanding of the ISO 20000 standard, its principles, and requirements.
- Develop expertise in auditing IT service management systems as per ISO 20000 guidelines.
- Learn to assess and ensure compliance with ISO 20000 standards within IT service organizations.
- Acquire skills to identify areas for improvement and enhance the quality of IT service delivery processes.
- Learn effective strategies to identify risks and mitigate potential non-conformities within service management systems.
- Obtain a globally recognized certification as an ISO 20000 Internal Auditor, enhancing professional credibility.
- Boost career prospects by specializing in auditing IT service management systems, a sought-after skill in the industry.
- Add auditing skills specific to ISO 20000 to your professional toolkit, expanding your expertise in IT service management.
- Contribute to organizational success by ensuring IT service management aligns with international best practices, optimizing service delivery.
ISO 20000 Internal Auditor Training FAQs
What is ISO 20000?
Who should attend an ISO 20000 Internal Auditor course?
What topics does the ISO 20000 Internal Auditor course cover?
How long is the ISO 20000 Internal Auditor course?
What is the cost of an ISO 20000 Internal Auditor course in chakari in Kenya?
What is the benefit of becoming an ISO 20000 Internal Auditor?
What is the role of an ISO 20000 Internal Auditor?
What qualifications are required to become an ISO 20000 Internal Auditor?
What is the difference between an ISO 20000 Internal Auditor and an ISO 20000 Lead Auditor?
What are the benefits of an organization having an ISO 20000 certification?
Why is ISO 20000 Internal Auditor training important?
ISO 20000 Internal Auditor training is important because it equips individuals with the skills and knowledge to effectively conduct internal audits of an organization's ITSMS and contribute to its improvement.
How does ISO 20000 Internal Auditor training support organizations in maintaining compliance?
ISO 20000 Internal Auditor training enables individuals to assess the organization's ITSMS against the ISO 20000 standard, helping to identify non-conformities and ensure ongoing compliance.
What skills are essential for an ISO 20000 Internal Auditor?
Essential skills include strong communication, attention to detail, analytical thinking, understanding of the ISO 20000 standard, risk assessment, and effective interviewing techniques.
How can ISO 20000 Internal Auditors verify corrective actions related to IT services?
ISO 20000 Internal Auditors can verify corrective actions by examining evidence that demonstrates the effectiveness of actions taken to address identified non-conformities within the IT service management system.
How does ISO 20000 Internal Auditor training address effective communication within organizations?
ISO 20000 Internal Auditor training emphasizes the importance of clear and effective communication with auditees and stakeholders throughout the audit process.
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