The ISO 20000 Internal Auditor Course is tailored to explore the complexities of the ISO 20000 standard in detail. As organizations increasingly depend on efficient IT services to succeed in a digital world, grasping and applying this standard has become essential. This training provides a comprehensive understanding of the framework, emphasizing its importance in building and sustaining an effective IT Service Management system.Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider enrolling in this course to expand their expertise. The certification is especially advantageous for those aiming to ensure their organization's IT services meet international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training highly beneficial for gaining mastery over the principles and practices of the ISO 20000 standard.This 2-day program by The Knowledge Academy is carefully designed to provide delegates with the knowledge and skills necessary to conduct effective internal audits in line with the ISO 20000 standard. Participants will learn how to assess the efficiency of an IT Service Management system, pinpoint areas for enhancement, and ensure adherence to the standard.

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ISO 20000 Internal Auditor

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

  • Business Justification
  • Defining the Scope of the IT Service Management System (ITSMS)
  • Overview of IT Service Management
  • Advantages of IT Service Management
  • ITSMS Policy Development
  • Documentation of Processes and Procedures
  • Process-Oriented Approach
  • Key Principles of Information Technology
  • Creating a Project Plan
  • Financial Management of IT Services
  • Budgeting and Accounting Practices

Module 2: Introduction and Background to ISO/IEC 20000

  • Definition of ISO/IEC 20000
  • Advantages of ISO/IEC 20000
  • Overview of the Parts of ISO/IEC 20000

Module 3: Scope

  • General Overview
  • Application Context

Module 4: Terms and Definitions

  • Introduction to Key Terms
  • Terms Related to Management System Standards
  • Terms Related to Service Management

Module 5: Context of the Organization

  • Understanding the Organization and Its Context
  • Identifying the Needs and Expectations of Stakeholders
  • Defining the Scope of the Service Management System
  • Overview of the Service Management System

Module 6: Introduction to Auditing

  • Definition of Auditing
  • Types of Audits
  • Audit Terminology
  • Benefits of Auditing

Module 7: Auditing Roles and Principles

  • Roles in Auditing
  • Audit Team Structure
  • Maintaining Confidentiality
  • Ensuring Independence
  • Evidence-Based Approach
  • Integrity in Auditing
  • Fair Representation in Audit Reports

Module 8: Responsibilities of the Auditor

  • Management of Audit Personnel
  • Preparing Audit Checklists
  • Defining Scope of Work
  • Managing the Audit Program
  • Effective Communication at All Organizational Levels

Module 9: Skills and Competencies of an Internal Auditor

  • Personal Attributes of an Auditor
  • Essential Skills
  • Required Knowledge

Module 10: Purpose of Internal Auditing

  • Detection of Issues
  • Sampling Techniques for Auditors
  • Identifying Nonconformities
  • Agreeing on Nonconformities
  • Categorizing Nonconformities
  • Protection and Prevention Strategies
  • Implementing Corrective Actions
  • Verifying Corrective Actions
  • Listing Requests for Corrective Actions

Module 11: Leadership

  • Leadership and Commitment
  • Policy Development
  • Defining Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

  • Actions to Address Risks and Opportunities
  • Setting Service Management Objectives and Planning to Achieve Them
  • Planning the Service Management System

Module 13: Support of the Service Management System

  • Resource Allocation
  • Competency Development
  • Raising Awareness
  • Effective Communication
  • Documented Information Management
  • Knowledge Management 

Target Audience

• Managers 

• Supervisors 

• IT professionals 

• Prospective auditors

IT Includes

1. 2 days interactive instructor-led ISO 20000 internal auditor training in Peru

2. Training provided by highly qualified, certified, and accredited trainers from PECB 

3. Certificate of ISO 20000 Internal Auditor course by PECB 

4. Certification

Exam Format

• Number of questions: 40 

• Exam Mode: Online/Web-based Closed book 

• Duration: 60 mins 

• Exam format: Multiple Choice Questions

ACCREDITED BY

Authorised Governing Body and Mindbel

DURATION

Online Instructor-led (2 days) English

EXAM

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Related Courses

ISO 9001 Lead Auditor

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Benefits of ISO 20000 Internal Auditor training with Mindbel

Average Salary

$120K

per annum

Expected Job growth rate

30%

Companies Hiring

Job Roles

  • IT Service Management Professionals
  • Quality Assurance Specialists
  • Compliance Officers
  • Auditors and Assessors
  • Process Improvement Experts
  • IT Managers and Supervisors
  • Service Desk Managers
  • IT Consultants
  • Professionals in Training 

Benefits

• Gain a thorough understanding of the ISO 20000 standard, its principles, and requirements.

• Develop expertise in auditing IT service management systems as per ISO 20000 guidelines.

• Learn to assess and ensure compliance with ISO 20000 standards within IT service organizations.

• Acquire skills to identify areas for improvement and enhance the quality of IT service delivery processes.

• Learn effective strategies to identify risks and mitigate potential non-conformities within service management systems.

• Obtain a globally recognized certification as an ISO 20000 Internal Auditor, enhancing professional credibility.

• Boost career prospects by specializing in auditing IT service management systems, a sought-after skill in the industry.

• Add auditing skills specific to ISO 20000 to your professional toolkit, expanding your expertise in IT service management.

• Contribute to organizational success by ensuring IT service management aligns with international best practices, optimizing service delivery.

ISO 20000 Internal Auditor Training FAQs

ISO 20000 is an international standard for IT Service Management (ITSM) that provides a framework for managing and delivering IT services to meet the needs of customers.

Anyone who is involved in the internal audit process or management of an organization seeking ISO 20000 certification in Peru, including IT professionals, managers, and quality assurance personnel.

Topics typically covered in an ISO 20000 auditor course include the structure of ISO 20000, the requirements of the standard, the internal audit process, and techniques for conducting effective internal audits.

The length of an ISO 20000 Internal Auditor course in Peru can vary, but it is typically 2 days long.

The cost of an ISO 20000 Internal Auditor course in Peru can vary depending on the provider and location.

The benefits of becoming an ISO 20000 auditor include gaining a deeper understanding of the ISO 20000 standard, improving the organization's IT service management processes, and providing valuable skills that are in demand by organizations seeking ISO 20000 certification in Peru.

The role of an ISO 20000 Internal Auditor is to conduct internal audits to ensure that the organization's ITSM processes are in compliance with the requirements of ISO 20000. They are responsible for evaluating the effectiveness of the management system, and making recommendations for improvement.

There are no specific qualifications required to become an ISO 20000 Internal Auditor in Peru, but it is generally recommended that auditors have experience in IT service management and a good understanding of the ISO 20000 standard.

An ISO 20000 Internal Auditor is responsible for conducting internal audits, while an ISO 20000 Lead Auditor is responsible for conducting external audits of organizations seeking ISO 20000 certification. Lead Auditors typically have more experience and knowledge of the standard than Internal Auditors.

The benefits of an organization having an ISO 20000 certification include improved ITSM processes, increased customer satisfaction, improved competitiveness, and recognition as a provider of high-quality IT services. The certification also provides a benchmark for continuous improvement and helps to demonstrate the organization's commitment to ITSM best practices.

ISO 20000 Internal Auditor training in Peru is important because it equips individuals with the skills and knowledge to effectively conduct internal audits of an organization's ITSMS and contribute to its improvement.  

ISO 20000 Internal Auditor training enables individuals to assess the organization's ITSMS against the ISO 20000 standard, helping to identify non-conformities and ensure ongoing compliance.  

Essential skills include strong communication, attention to detail, analytical thinking, understanding of the ISO 20000 standard, risk assessment, and effective interviewing techniques.  

ISO 20000 Internal Auditors can verify corrective actions by examining evidence that demonstrates the effectiveness of actions taken to address identified non-conformities within the IT service management system.  

ISO 20000 Internal Auditor training emphasizes the importance of clear and effective communication with auditees and stakeholders throughout the audit process. 

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