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International Organization for Standardization (ISO) 20000 Foundation is an international standard for IT Service Management Systems (ITSMS) that provides a framework for organizations to manage their IT services in a structured and effective manner. The International Organization for Standardization ISO 20000 Foundation course in ashaway in Austria provides an introduction to the standard and its requirements for establishing, implementing, maintaining, and continually improving an ITSMS. The International Organization for Standardization (ISO) 20000 Foundation course in ashaway in Austria covers topics such as the benefits of implementing an ITSMS, the structure and content of the standard, and the principles and practices of IT service management. The International Organization for Standardization (ISO) 20000 Foundation course is designed for professionals who are interested in learning about the ISO 20000 standard and how to implement an ITSMS in their organization. The ISO 20000 Foundation course in ashaway in Austria provides a foundation for those who wish to pursue further certification in the field of IT service management.

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ISO 20000 Foundation

1: ISO 20000 Overview 

• Definition and history of ISO 20000 

• Benefits of implementing ISO 20000 

• ISO 20000 certification process 

2: ISO 20000 Foundation Certification 

• Eligibility criteria for ISO 20000 Foundation 

• Exam format and duration 

• Passing criteria and certification validity 

3: ISO 20000 Foundation Syllabus 

• Overview of the syllabus 

• Service management system (SMS) concepts 

• The PDCA cycle 

• Service management processes 

• Service management roles and responsibilities 

4: Service Management Processes 

• Overview of service management processes 

• Service strategy 

• Service design 

• Service transition 

• Service operation 

• Continual service improvement 

5: Service Management Roles and Responsibilities 

• Service owner 

• Process owner 

• Service level manager 

• Service desk 

• Technical management 

6: Benefits of ISO 20000 Foundation Certification 

• Enhanced knowledge of service management 

• Improved career prospects 

• Increased credibility and recognition 

• Competitive advantage for organizations 

• Improved customer satisfaction 

7: Conclusion 

• Summary of key points covered in the presentation

Target Audience

• Managers 

• Advisors 

• Quality and environment managers 

• Risk managers 

• Auditors

• Consultants

IT Includes

1. 1 days interactive instructor-led training 

2. Training provided by highly qualified, certified, and accredited trainers from PECB 

3. Certificate of ISO 18001 Foundation course by PECB 

4. Certification

Exam Format

• Number of questions: 40 

• Exam Mode: Online/Web-based Open book 

• Duration: 60 mins

• Exam format: Multiple Choice questions

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Online Instructor-led (1 day) English

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Related Courses

ISO 9001 Foundation

Online Instructor-led (1 day) English

Package price: €3,000.00

ISO 9001 Lead Auditor

Online Instructor-led (5 days) English

Package price: €3,195.00

ISO 9001 Internal Auditor

Online Instructor-led (2 days) English

Package price: €2,295.00

Benefits of ISO 20000 Foundation training with Mindbel

Average Salary

$115K

per annum

Expected Job growth rate

25%

Companies Hiring

Job Roles

  • IT Professionals
  • IT Service Managers
  • IT Consultants
  • Quality Assurance Specialists
  • Business Process Managers
  • IT Auditors
  • IT Governance Professionals
  • Service Desk Managers
  • Professionals Pursuing Career Advancement

Benefits

• Gain a comprehensive understanding of the ISO 20000 standard for IT service management, providing a solid foundation in its principles and requirements.

• Acquire insights into IT service management processes, ensuring alignment with ISO 20000 guidelines for effective service delivery.

• Learn how to enhance service quality by implementing best practices outlined in ISO 20000, resulting in improved customer satisfaction.

• Obtain a recognized certification, demonstrating proficiency in IT service management based on ISO 20000 standards, bolstering professional credentials.

• Understand the compliance requirements of ISO 20000, enabling the application of these standards to ensure conformity and meet organizational objectives.

• Develop skills to identify service management issues and adopt corrective measures in accordance with ISO 20000, promoting efficient problem resolution.

• Implement processes that align with ISO 20000 standards, leading to increased operational efficiency and better resource utilization.• Gain a comprehensive understanding of the ISO 20000 standard for IT service management, providing a solid foundation in its principles and requirements.

• Acquire insights into IT service management processes, ensuring alignment with ISO 20000 guidelines for effective service delivery.

• Learn how to enhance service quality by implementing best practices outlined in ISO 20000, resulting in improved customer satisfaction.

• Obtain a recognized certification, demonstrating proficiency in IT service management based on ISO 20000 standards, bolstering professional credentials.

• Understand the compliance requirements of ISO 20000, enabling the application of these standards to ensure conformity and meet organizational objectives.

• Develop skills to identify service management issues and adopt corrective measures in accordance with ISO 20000, promoting efficient problem resolution.

• Implement processes that align with ISO 20000 standards, leading to increased operational efficiency and better resource utilization.

ISO 20000 Foundation Training FAQs

ISO 20000 is an international standard for IT Service Management Systems (ITSMS) that provides a framework for organizations to manage their IT services in a structured and effective manner.

The course is designed for IT professionals and others who are interested in learning about the ISO 20000 standard and its requirements for IT service management.

The ISO 20000 Foundation Course in ashaway in Austria typically takes one day.  

The ISO 20000 Foundation Course in ashaway in Austria is usually delivered through a combination of lecture, discussion, and practical exercises.  

The course covers the following topics: 

• Introduction to ISO 20000 and IT Service Management Systems 

• The structure and content of the ISO 20000 standard 

• IT service management processes 

• Implementing and maintaining an ITSMS 

• Continual improvement of the ITSMS

Yes, upon successful completion of the course, participants will receive a certificate of completion.  

The cost of the course varies depending on the training provider and location.  

There are no formal prerequisites for the course, but a basic understanding of IT service management is recommended.  

The ISO 20000 Foundation Course in ashaway in Austria provides an introduction to the standard and its requirements for IT service management, while the ISO 20000 Lead Implementer Course provides a more in-depth understanding of the standard and how to implement an ITSMS in accordance with its requirements.

Yes, Mindbel provides customized courses to meet the specific needs and requirements of an organization. 

ISO 20000 helps organizations ensure the effective delivery of IT services, enhance customer satisfaction, align IT services with business objectives, and improve overall IT service management practices. 

ISO 20000 is a globally recognized standard that provides a comprehensive and structured approach to IT service management, while other frameworks like ITIL offer specific best practices.  

Benefits include improved IT service quality, increased customer satisfaction, better alignment of IT services with business needs, and enhanced internal processes.  

ISO 20000 Foundation training benefits IT professionals by providing a solid understanding of IT service management concepts and practices, which can enhance their roles in IT service delivery.  

Challenges may include aligning IT services with business needs, changing organizational culture, gaining stakeholder buy-in, and ensuring proper documentation of processes. 

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