Home / CD / Courses / ISO 20000 Foundation / sannohe
ISO 20000 Foundation - Congo, The Democratic Republic of the Congo
Learn ISO 20000 Foundation course in other cities of Congo, The Democratic Republic of the Congo
Select City
Select Course
Online/Group Sessions
1 day
International Organization for Standardization (ISO) 20000 Foundation is an international standard for IT Service Management Systems (ITSMS) that provides a framework for organizations to manage their IT services in a structured and effective manner. The International Organization for Standardization (ISO) 20000 Foundation Course provides an introduction to the standard and its requirements for establishing, implementing, maintaining, and continually improving an ITSMS. The International Organization for Standardization (ISO) 20000 Foundation course in sannohe in Congo, The Democratic Republic of the Congo covers topics such as the benefits of implementing an ITSMS, the structure and content of the standard, and the principles and practices of IT service management. The International Organization for Standardization (ISO) 20000 Foundation course is designed for professionals who are interested in learning about the ISO 20000 standard and how to implement an ITSMS in their organization. The International Organization for Standardization (ISO) 20000 Foundation course provides a foundation for those who wish to pursue further certification in the field of IT service management.
Training Calendar for International Organization for Standardization (ISO)
Filter By Month:
ISO 20000 Foundation
1: ISO 20000 Overview
• Definition and history of ISO 20000
• Benefits of implementing ISO 20000
• ISO 20000 certification process
2: ISO 20000 Foundation Certification
• Eligibility criteria for ISO 20000 Foundation
• Exam format and duration
• Passing criteria and certification validity
3: ISO 20000 Foundation Syllabus
• Overview of the syllabus
• Service management system (SMS) concepts
• The PDCA cycle
• Service management processes
• Service management roles and responsibilities
4: Service Management Processes
• Overview of service management processes
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
5: Service Management Roles and Responsibilities
• Service owner
• Process owner
• Service level manager
• Service desk
• Technical management
6: Benefits of ISO 20000 Foundation Certification
• Enhanced knowledge of service management
• Improved career prospects
• Increased credibility and recognition
• Competitive advantage for organizations
• Improved customer satisfaction
7: Conclusion
• Summary of key points covered in the presentation
Target Audience
- Managers
- Advisors
- Quality and environment managers
- Risk managers
- Auditors
- Consultants
IT Includes
- 1 days interactive instructor-led training
- Training provided by highly qualified, certified, and accredited trainers from PECB
- Certificate of ISO 18001 Foundation course by PECB
- Certification
Exam Format
- Number of questions: 40
- Exam Mode: Online/Web-based Open book
- Duration: 60 mins
- Exam format: Multiple Choice questions
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Benefits of ISO 20000 Foundation training with Mindbel
Average Salary
$115K
per annum
Expected Job growth rate
25%
Companies Hiring
Job Roles
- IT Professionals
- IT Service Managers
- IT Consultants
- Quality Assurance Specialists
- Business Process Managers
- IT Auditors
- IT Governance Professionals
- Service Desk Managers
- Professionals Pursuing Career Advancement
Benefits
- Gain a comprehensive understanding of the ISO 20000 standard for IT service management, providing a solid foundation in its principles and requirements.
- Acquire insights into IT service management processes, ensuring alignment with ISO 20000 guidelines for effective service delivery.
- Learn how to enhance service quality by implementing best practices outlined in ISO 20000, resulting in improved customer satisfaction.
- Obtain a recognized certification, demonstrating proficiency in IT service management based on ISO 20000 standards, bolstering professional credentials.
- Understand the compliance requirements of ISO 20000, enabling the application of these standards to ensure conformity and meet organizational objectives.
- Develop skills to identify service management issues and adopt corrective measures in accordance with ISO 20000, promoting efficient problem resolution.
- Implement processes that align with ISO 20000 standards, leading to increased operational efficiency and better resource utilization.
ISO 20000 Foundation Training FAQs
What is ISO 20000?
ISO 20000 is an international standard for IT Service Management Systems (ITSMS)
that provides a framework for organizations to manage their IT services in a
structured and effective manner.
Who can attend the ISO 20000 Foundation Course?
How long does the ISO 20000 Foundation Course take to complete?
The ISO 20000 Foundation Course typically takes one day.
What is the format of the ISO 20000 Foundation course?
The ISO 20000 Foundation Course is usually delivered through a combination of lecture, discussion, and practical exercises.
What is covered in the course?
Is the ISO 20000 Foundation Course certified?
Yes, upon successful completion of the course, participants will receive a certificate of completion.
What is the cost of the ISO 20000 Foundation Course in sannohe in Congo, The Democratic Republic of the Congo?
The cost of the course varies depending on the training provider and location.
Are there any prerequisites for the ISO 20000 Foundation Course?
There are no formal prerequisites for the course, but a basic understanding of IT service management is recommended.
What is the difference between the ISO 20000 Foundation Course and the ISO 20000 Lead Implementer Course?
Can the ISO 20000 Foundation Course be customized for a specific organization?
Yes, Mindbel provides customized courses to meet the specific needs and requirements of an organization.
Why is ISO 20000 important?
ISO 20000 helps organizations ensure the effective delivery of IT services, enhance customer satisfaction, align IT services with business
objectives, and improve overall IT service management practices.
How does ISO 20000 differ from other IT service management frameworks?
ISO 20000 is a globally recognized standard that provides a comprehensive and structured approach to IT service management, while other
frameworks like ITIL offer specific best practices.
What are the benefits of becoming ISO 20000 certified?
Benefits include improved IT service quality, increased customer satisfaction, better alignment of IT services with business needs, and
enhanced internal processes.
How can ISO 20000 Foundation training benefit IT professionals?
ISO 20000 Foundation training benefits IT professionals by providing a solid understanding of IT service management concepts and practices, which can enhance their roles in IT service delivery.
What are the challenges faced by organizations during ISO 20000 implementation?
Challenges may include aligning IT services with business needs, changing organizational culture, gaining stakeholder buy-in, and ensuring proper documentation of processes.
Top
Mindbel
#73, Karnataka Layout HBCS, 2nd Stage, 3rd Main Road, Bangalore 560079, India
Call Us
+91-7483337319
Email Address
support@mindbel.com
Join Us
As a Trainer
Popular Certification Courses
DISCLAIMER: The following disclaimer outlines the terms and conditions of use for the Mindbel Online Training Portal. By accessing and using our website, you agree to comply with the terms and conditions set forth in this disclaimer. If you do not agree to the terms and conditions, you should not use this website.
The names, trademarks, logos, and brands displayed on the Mindbel Online Training Portal are the property of their respective owners. The use of these names, trademarks, logos, and brands does not imply endorsement or affiliation with Mindbel, unless explicitly stated. The use of these names, trademarks, logos, and brands is solely for the purpose of identifying the products and services offered by their respective owners.
The content, information, and materials on the Mindbel Online Training Portal are provided for informational purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Mindbel shall not be liable for any loss or damage arising out of or in connection with the use of the Mindbel Online Training Portal or any information, products, services, or related graphics contained on the website. This includes without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
The Mindbel Online Training Portal may contain links to other websites which are not under the control of Mindbel. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
The Mindbel Online Training Portal is provided on an "as is" basis without any representations or warranties, express or implied. Mindbel makes no representations or warranties in relation to the Mindbel Online Training Portal or the information and materials provided on the website.