Information Technology Infrastructure Library (ITIL® 4) Foundation is a certification training program that teaches best practices for IT Service Management (ITSM) based on ITIL (Information Technology Infrastructure Library) in casa-blanca in Georgia. Information Technology Infrastructure Library (ITIL) foundation certification provides a flexible and adaptable framework for managing IT services, and covers concepts such as service value system, service value chain, service management practices, and the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. The Information Technology Infrastructure Library (ITIL) foundation certification is intended for individuals who have a basic understanding of ITSM and wish to gain knowledge of the ITIL framework and its updated practices in casa-blanca in Georgia.

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Information Technology Infrastructure Library (ITIL® 4) Foundation Certification

1. Introduction

• IT Service Management in the modern world

• About ITIL 4

• The structure and benefits of the ITIL 4 framework

• The ITIL SVS

• The four dimensions model

2. Key Concepts of Service Management

• Value and Value Co-Creation

- Value co-creation

• Organizations, Service Providers, Service Consumers, and other Stakeholders

- Service providers

- Service consumers

- Other stakeholders

• Products and Services

- Configuring resources for value creation

- Service offerings

• Service Relationships

- The service relationship model

• Value: Outcomes, Costs and Risks

- Outcomes

- Costs

- Risks

- Utility and warrant

3. The Four Dimensions of Service Management

• Organizations and People

• Information and Technology

• Partners and Suppliers

• Value Stream and Process

- Value streams for service management

- Processes

• External Factors

4. The ITIL Service Value System

• Service Value system overview

• Opportunity, Demand and Value

• The ITIL Guiding Principles

- Focus on value

- Start where you are

- Progress iteratively with feedback

- Collaborate and promote visibility

- Think and work holistically

- Keep it simple and practical

- Optimize and automate

- Principle interaction

• Governance

- Governing bodies and governance

- Governance in the SVS

• Service Value Chain

- Plan

- Improve

- Engage

- Design and transition

- Obtain/build

- Deliver and support

• Continual Improvement

- Steps of the continual improvement model

- Continual improvement and the guiding principles

• Practices

5. ITIL Management Practices

• General Management Practices

- Architecture management

- Continual improvement

- Information security management

- Knowledge management

- Measurement and reporting

- Organizational change management

- Portfolio management

- Project management

- Relationship management

- Risk management

- Service financial management

- Strategy management

- Supplier management

- Workforce and talent management

• Service Management Practices

- Availability management

- Business analysis

- Capacity and performance management

- Change control

- Incident management

- IT asset management

- Monitoring and event management

- Problem management

- Release management

- Service catalogue management

- Service configuration management

- Service continuity management

- Service design

- Service desk

- Service level management

- Service request management

- Service validation and testing

• Technical Management Practices

- Deployment management

- Infrastructure and platform management

- Software development and management

Target Audience

• IT Professionals 

• ITSM Managers Individuals working in the areas of IT (Digital,Product, Development) 

• Service Managers 

• Database Administrators Software 

• Professionals Service Process Owners 

• Individuals starting their journey in Service Management 

• Existing ITIL qualification holders

IT Includes

1. 2 day interactive instructor-led training 

2. Training provided by highly qualified, certified, and accredited trainers 

3. Certification

Exam Format

• Number of questions: 40 

• Exam Mode: Online/Web-based closed book 

• Duration: 60 Minutes

• Exam format: Multiple Choice, Multiple Answer, and True/False 

• Passing Score: 26/40 question (65%)

ACCREDITED BY

Authorised Governing Body and Mindbel

DURATION

Online Instructor-led (2 day) English

EXAM

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Related Courses

Information Technology Infrastructure Library (ITIL® 4) Foundation Certification

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Package price: $1,995.00

VeriSM Foundation Certification

Online Instructor-led (2 day) English

Package price: $2,495.00

Service Integration and Management (SIAM) Foundation Certification

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Package price: $2,495.00

Benefits of Information Technology Infrastructure Library (ITIL® 4) Foundation Certification training with Mindbel

Average Salary

$100K

per annum

Expected Job growth rate

30%

Companies Hiring

Job Roles

  • IT Professionals 
  • Digital ITSM Managers
  • Product ITSM Managers
  • Development ITSM Managers 
  • Service Managers 
  • Database Administrators Software 
  • Professionals Service Process Owners 
  • Individuals in Service Management 
  • ITIL qualification holders

Benefits

• ITIL is an internationally recognized framework for IT service management, making it a valuable credential in the IT industry.

• ITIL helps organizations deliver high-quality IT services and better align IT with business needs.

• Learning ITIL best practices can lead to more efficient IT operations, reducing downtime and increasing productivity.

• ITIL equips you with problem-solving skills, enabling you to address IT service issues more effectively.

• ITIL principles can help organizations reduce operational costs and optimize resource utilization.

• ITIL provides a structured approach to managing changes, minimizing disruptions and risks associated with IT changes.

• ITIL emphasizes service continuity and disaster recovery, ensuring organizations are prepared for unforeseen disruptions.

• The ITIL framework promotes a culture of continuous service improvement, enhancing the quality of services over time.

• ITIL is used worldwide, enabling you to work in diverse international environments and industries.

• Earning the ITIL Foundation certification can open doors to various IT service management roles and career advancement.

Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training FAQs

It is a training program that teaches individuals the basics of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®4) framework in casa-blanca in Georgia.

IT professionals, service managers, and anyone interested in learning about ITSM and the Information Technology Infrastructure Library (ITIL® 4) framework in casa-blanca in Georgia.

There are no prerequisites for Information Technology Infrastructure Library (ITIL® 4) Foundation certification in casa-blanca in Georgia.

The information technology infrastructure library course covers the key concepts, principles, and processes of ITSM, as well as the Information Technology Infrastructure Library (ITIL® 4) service value system and service value chain in casa-blanca in Georgia

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam in casa-blanca in Georgia is a multiple-choice exam that is taken online.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically has 40 questions in casa-blanca in Georgia.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically takes 1 hour to complete in casa-blanca in Georgia.

The passing score for the Information Technology Infrastructure Library (ITIL®4) Foundation certification exam in casa-blanca in Georgia is typically 65%, or 26 out of 40 questions.

The cost of Information Technology Infrastructure Library (ITIL® 4) Foundation certification in casa-blanca in Georgia varies and should be confirmed with the certification provider. 

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exams are offered regularly. Kindly check with the certification provider for specific dates in casa-blanca in Georgia.

Yes, Mindbel in casa-blanca in Georgia provides Information Technology Infrastructure Library (ITIL®4) Foundation Certification training both in traditional classroom settings and online. Online training offers flexibility and convenience for candidates who prefer self-paced learning. 

The duration of Information Technology Infrastructure Library (ITIL® 4) Foundation training depends on the training provider's format and schedule.

Information Technology Infrastructure Library (ITIL® 4) Foundation certification in casa-blanca in Georgia provides a common understanding of ITIL concepts and terminology, enabling professionals to contribute effectively to IT service management initiatives. It also serves as a prerequisite for higher-level ITIL certifications.

The Information Technology Infrastructure Library (ITIL® 4) Foundation certification is valid for three years in casa-blanca in Georgia.

Individuals interested in advancing their ITIL knowledge and pursuing higher-level ITIL certifications may choose to continue their ITIL education with intermediate- or expert-level courses in casa-blanca in Georgia.

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