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Service Integration and Management (SIAM) Professional Certification - Jordan
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Service Integration and Management (SIAM) is a framework for managing services in an organization. It is used to align the delivery of multiple services from different service providers to meet the needs of the customers in Jordan. Service Integration and Management (SIAM) Professional Certification training is a program designed to help individuals learn about the principles and practices of SIAM and prepare for the SIAM Professional certification exam. The Service Integration and Management (SIAM) training typically covers topics such as service integration, service management, governance, and service delivery. The Service Integration and Management (SIAM) certification Course in Jordan is awarded by the IT Service Management Forum (itSMF), an international organization that promotes best practices in IT service management.
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Service Integration and Management (SIAM) Professional Certification
1. Discovery and Strategy
• Interpret the characteristics of governance in a SIAM ecosystem.
• Differentiate SIAM governance roles.
• Choose governance approaches for monitoring and measuring servic performance.
• Analyze existing services, service groupings, service providers and the marketplace.
• Explain how to assess current capability.
• Classify the influences for deciding on the SIAM model and sourcing approach.
• Interpret strategic drivers for SIAM.
• Differentiate critical success factors for SIAM.
• Interpret the principles and policies for roles and responsibilities.
• Select an appropriate SIAM strategy.
• Illustrate how to gain and maintain buy-in to a SIAM strategy.
• Describe the content of the business case and the transition project for SIAM.
2. Plan and Build
• Analyze organization specific service models and process model
• Select an appropriate sourcing approach and SIAM structure.
• Describe detailed roles and responsibilities.
• Select a performance measurement and reporting framework.
• Select a collaboration model.
• Analyze contract considerations for SIAM.
• Describe the challenges for organizational change.
• Differentiate between approaches for onboarding of services and service providers.
• Analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.
3. Implement
• Choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
• Explain how to transition to the approved SIAM model.
• Choose ways to influence morale and motivation.
4. Run and Improve
• Analyze structural elements at different levels.
• Select appropriate mechanisms to address issues and improve provider and integrator performance.
• Apply audit and compliance mechanisms.
5. SIAM Practices Across the Stages
• Apply all SIAM practices of the Discovery & Strategy stage.
• Apply all SIAM practices of the Plan & Build stage.
• Apply all SIAM practices of the Implementation stage.
• Apply all SIAM practices of the Run & Improve stage.
Target Audience
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organizational Change Practitioners
• SIAM consultants
IT Includes
1. 2 day interactive instructor-led training
2. Training provided by highly qualified, certified, and accredited trainers
3. SIAM Foundation course accredited by Authorised Governing Body and Mindbel
4. Certification
Exam Format
• Number of questions: 40
• Exam Mode: Online/Web-based closed book
• Duration: 60 Minutes
• Exam format: Multiple Choice, Multiple Answer, and True/False
• Passing Score: 26/40 question (65%)
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Related Courses
Benefits of Service Integration and Management (SIAM) Professional Certification training with Mindbel
Average Salary
$140K
per annum
Expected Job growth rate
30%
Companies Hiring
Job Roles
- Business Relationship Managers
- Program Managers
- Supplier Managers
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Practitioners
- Change Practitioners
- SIAM consultants
Benefits
• SIAM professionals are in high demand, as organizations seek experts to manage complex service ecosystems effectively.
• SIAM helps organizations improve service quality by orchestrating multiple service providers to work together seamlessly.
• Through efficient service management, SIAM can lead to cost savings and better resource utilization.
• SIAM provides a comprehensive view of service delivery, ensuring that services are monitored from start to finish.
• SIAM enables organizations to mitigate risks related to service delivery by managing multiple service providers effectively.
• SIAM supports various service models, including multi-sourcing, outsourcing, and insourcing.
• It promotes effective coordination among service providers, fostering a cohesive working environment.
• SIAM equips professionals to identify and resolve service-related issues efficiently.
• Achieving certification in Service Integration and Management Professional can open doors to advanced career opportunities in service management and IT governance.
Service Integration and Management (SIAM) Professional Certification Training FAQs
What is Service Integration and Management (SIAM) Professional certification training?
It is a training program that focuses on teaching individuals about Service Integration and Management (SIAM) and the SIAM framework, preparing them for the SIAM Professional certification exam in Jordan.
Who should take Service Integration and Management (SIAM) Professional certification training?
IT professionals, service managers, and anyone interested in demonstrating their knowledge and understanding of Service Integration and Management (SIAM) and the SIAM framework in Jordan.
What are the prerequisites for Service Integration and Management (SIAM) Professional certification training in Jordan ?
The prerequisite for Service Integration and Management (SIAM) Professional certification training is passing the SIAM Foundation certification exam.
What is covered in Service Integration and Management (SIAM) Professional certification training?
The training covers advanced topics in Service Integration and Management (SIAM) and the SIAM framework, including the design and implementation of a SIAM solution, managing service integrators, and governance and performance management.
What is the format of the Service Integration and Management (SIAM) Professional certification exam?
The Service Integration and Management (SIAM) Professional certification exam is a multiple-choice exam that is taken online in Jordan.
How many questions are there in the Service Integration and Management (SIAM) Professional certification exam?
The Service Integration and Management (SIAM) Professional certification exam typically has 40 questions.
How much time is given to complete the Service Integration and Management (SIAM) Professional certification exam in Jordan ?
The Service Integration and Management (SIAM) Professional certification exam typically allows 1 hour to complete in Jordan.
What is the passing score for the Service Integration and Management (SIAM) Professional certification exam?
The passing score for the Service Integration and Management (SIAM) Professional certification exam in Jordan is typically 65% or 26 out of 40 questions.
How much does Service Integration and Management (SIAM) Professional certification cost?
The cost of the Service Integration and Management (SIAM) Professional certification course varies and should be confirmed with the certification provider in Jordan.
How often are the Service Integration and Management (SIAM) Professional certification exams offered?
The Service Integration and Management (SIAM) Professional certification exams are offered regularly, kindly check with the certification provider for specific dates and locations in Jordan.
How does Service Integration and Management (SIAM) Professional impact organizational culture?
Service Integration and Management (SIAM) Professional impacts organizational culture by fostering collaboration, promoting accountability, and encouraging a customer-centric approach to service delivery.
What is the Service Integration and Management (SIAM) Professional roadmap?
The Service Integration and Management (SIAM) Professional roadmap outlines the steps and processes involved in implementing a SIAM framework within an organization in Jordan. It includes activities such as strategy development, design, implementation, and continuous improvement.
What are the benefits of implementing Service Integration and Management (SIAM) Professional?
Benefits of Service Integration and Management (SIAM) Professional include improved service quality, reduced risks, enhanced customer satisfaction, better vendor management, and increased agility in adapting to changes.
Why is Service Integration and Management (SIAM) Professional important?
Service Integration and Management (SIAM) Professional is important because it allows organizations to effectively manage and coordinate services from multiple vendors, ensuring that all services are aligned with business goals and delivered seamlessly to users.
How does Service Integration and Management (SIAM) Professional support continuous improvement?
Service Integration and Management (SIAM) Professional supports continuous improvement through regular performance monitoring, data analysis, feedback collection, and adapting processes to address areas of improvement.
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