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The International Organization for Standardization (ISO) 20000 Lead Implementer course is a training program designed for individuals who are responsible for implementing and maintaining an IT Service Management (ITSM) system in compliance with the ISO 20000 international standard. The International Organization for Standardization (ISO) 20000 Lead Implementer course in Korea, Republic of South Korea covers the requirements of the standard, best practices for ITSM, and provides a comprehensive understanding of the implementation process, including planning, preparation, and implementation. The aim of the International Organization for Standardization (ISO) 20000 Lead Implementer course is to equip participants with the knowledge and skills necessary to lead an organization through the implementation of an ISO 20000-compliant ITSM system, including defining policies and procedures, conducting gap analyses, and preparing for certification. The International Organization for Standardization (ISO) 20000 Lead Implementer course also covers the ongoing maintenance and improvement of the ITSM system to ensure continued compliance with the standard.

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International Organization for Standardization (ISO) 20000 Lead Implementer

1: Introduction 

• Briefly introduce the topic and the purpose of the presentation 

• Explain what ISO 20000 is and why it's important 

• Mention the role of a Lead Implementer 

2: ISO 20000 Overview 

• Provide an overview of ISO 20000, including its purpose and benefits 

• Explain how ISO 20000 relates to IT Service Management (ITSM) 

3: Lead Implementer Certification 

• Describe the ISO 20000 Lead Implementer certification 

• Explain the requirements and process for obtaining the certification 

4: Skills and Competencies 

• List the skills and competencies that a Lead Implementer should have 

• Provide examples of how these skills and competencies are used in ISO 20000

implementation 

5: Implementation Process 

• Describe the ISO 20000 implementation process, including the following steps: 

• Define the scope and objectives 

• Conduct a gap analysis 

• Develop an implementation plan 

• Implement the plan 

• Monitor and measure the results 

• Continually improve the system 

6: Challenges and Benefits 

• Discuss the challenges that organizations may face when implementing ISO

20000 

• Explain the benefits that organizations can gain from ISO 20000

implementation, such as improved service quality and customer satisfaction 

7: Case Studies 

• Provide examples of organizations that have successfully implemented ISO 20000

with the help of a Lead Implementer 

• Highlight the benefits that these organizations have gained from the implementation 

8: Conclusion 

• Summarize the key points of the presentation 

• Emphasize the importance of ISO 20000 and the role of a Lead Implementer in its implementation 

• Encourage the audience to consider obtaining the ISO 20000 Lead Implementer certification. 

9: Q&A • Time for questions and

answers from the audience.

Target Audience

  • Project managers 
  • Quality managers 
  • Auditors 
  • Executives Engineers 
  • Members of a service team

IT Includes

 * 3 days interactive instructor-led training 

 * Training provided by highlyqualified, certified, and accredited trainers from PECB Certificate of ISO 20000 

* Lead Implementer course by PE 

 * Certification

Exam Format

  • Number of questions: 12 
  • Exam Mode: Online/Web-based Closed book 
  • Duration: 180 mins Exam format: Essay Type

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DURATION

Online Instructor-led (3 days) English

EXAM

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Benefits of International Organization for Standardization (ISO) 20000 Lead Implementer training with Mindbel

Average Salary

$110K

per annum

Expected Job growth rate

20%

Companies Hiring

Job Roles

  • IT Service Managers
  • IT Service Providers
  • Quality Assurance Professionals
  • IT Consultants
  • IT Project Managers
  • Compliance Officers
  • Service Desk Managers
  • IT Professionals Pursuing Career Growth
  • Organizations Seeking Compliance

Benefits

  • Access to expert instructors well-versed in ISO 20000 standards and implementation strategies, providing comprehensive guidance throughout the course.
  • Practical exercises and case studies enable real-world application of ISO 20000 concepts, enhancing hands-on learning experiences.
  • Develop skills essential for implementing, managing, and maintaining IT service management systems compliant with ISO 20000 standards.
  • Certification as an ISO 20000 Lead Implementer adds credibility to your expertise, opening doors to career advancement opportunities in IT service management.
  • Acquire the knowledge needed to lead and drive the implementation of ISO 20000 standards within your organization, contributing to its growth and compliance.
  • Understand how to identify, assess, and manage risks associated with IT service management, ensuring robust risk mitigation strategies.
  • Being certified as a Lead Implementer instills confidence in stakeholders, showcasing your capability to manage IT services in alignment with international standards.
  • Acquire the skills to initiate, implement, and sustain continual improvement processes for IT service management systems based on ISO 20000 guidelines.

International Organization for Standardization (ISO) 20000 Lead Implementer Training FAQs

ISO 20000 Lead Implementer Course is a certification program that provides knowledge and skills to implement and manage an ISO 20000-compliant IT Service Management system.

IT professionals, consultants, and individuals who want to learn about IT

service management and ISO 20000 standards can attend the course.

The ISO 20000 Lead Implementer Course duration may vary depending on the provider, but it typically lasts for 3 days. 

   

Participants should have a basic understanding of IT service management and experience in a related field, such as IT operations or IT service delivery. 

   

The ISO 20000 Lead Implementer course covers topics such as the principles of IT service management, the requirements of ISO 20000 standard, implementation processes, and continuous improvement. 

   

The ISO 20000 Lead Implementer course may be conducted as a classroom-based training program, or it may be offered online by Mindbel.  

Assessment is usually based on a combination of written exams, practical assignments, and case studies. 

   

Participants who successfully complete the course and assessment will receive a certificate of completion from the certifying body.
The course provides participants with the knowledge and skills to implement and manage an ISO 20000-compliant IT Service Management system, which can improve the overall quality and efficiency of IT service delivery.
Yes, participating in the ISO 20000 Lead Implementer Course may earn CPD points for IT professionals.

Obtaining this certification demonstrates your expertise in implementing IT service management systems based on ISO 20000, enhancing your professional credibility and career prospects.  

Organizations benefit from having professionals who can effectively lead the implementation of ISO 20000-based IT service management systems, ensuring the organization's IT services meet international standards.  

Yes, having experience in implementing other ISO standards can be advantageous, as it reflects your familiarity with implementation methodologies.  

The Lead Implementer course focuses on guiding the implementation of an IT service management system, while the Lead Auditor course focuses on auditing an existing IT service management system.  

It's recommended to gain some practical experience before leading implementations. This could involve participating in implementation projects or working with experienced implementers.  

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