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International Organization for Standardization (ISO) 20000 Foundation

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Online Instructor-led (1 day) English

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Benefits of International Organization for Standardization (ISO) 20000 Foundation training with Mindbel

Average Salary

$115K

per annum

Expected Job growth rate

25%

(2016-2026)

Companies Hiring

Job Roles

  • IT Professionals
  • IT Service Managers
  • IT Consultants
  • Quality Assurance Specialists
  • Business Process Managers
  • IT Auditors
  • IT Governance Professionals
  • Service Desk Managers
  • Professionals Pursuing Career Advancement

Benefits

  • Gain a comprehensive understanding of the ISO 20000 standard for IT service management, providing a solid foundation in its principles and requirements.
  • Acquire insights into IT service management processes, ensuring alignment with ISO 20000 guidelines for effective service delivery.
  • Learn how to enhance service quality by implementing best practices outlined in ISO 20000, resulting in improved customer satisfaction.
  • Obtain a recognized certification, demonstrating proficiency in IT service management based on ISO 20000 standards, bolstering professional credentials.
  • Understand the compliance requirements of ISO 20000, enabling the application of these standards to ensure conformity and meet organizational objectives.
  • Develop skills to identify service management issues and adopt corrective measures in accordance with ISO 20000, promoting efficient problem resolution.
  • Implement processes that align with ISO 20000 standards, leading to increased operational efficiency and better resource utilization.

International Organization for Standardization (ISO) 20000 Foundation Training FAQs

ISO 20000 is an international standard for IT Service Management Systems (ITSMS)

that provides a framework for organizations to manage their IT services in a

structured and effective manner.

The course is designed for IT professionals and others who are interested in learning about the ISO 20000 standard and its requirements for IT service management.

The ISO 20000 Foundation Course typically takes one day.  

The ISO 20000 Foundation Course is usually delivered through a combination of lecture, discussion, and practical exercises.  

The course covers the following topics: • Introduction to ISO 20000 and IT Service Management Systems • The structure and content of the ISO 20000 standard • IT service management processes • Implementing and maintaining an ITSMS • Continual improvement of the ITSMS

Yes, upon successful completion of the course, participants will receive a certificate of completion.  

The cost of the course varies depending on the training provider and location.  

There are no formal prerequisites for the course, but a basic understanding of IT service management is recommended.  

The ISO 20000 Foundation Course provides an introduction to the standard and its requirements for IT service management, while the ISO 20000 Lead Implementer Course provides a more in-depth understanding of the standard and how to implement an ITSMS in accordance with its requirements.

Yes, Mindbel provides customized courses to meet the specific needs and requirements of an organization. 

   

ISO 20000 helps organizations ensure the effective delivery of IT services, enhance customer satisfaction, align IT services with business
objectives, and improve overall IT service management practices.  

ISO 20000 is a globally recognized standard that provides a comprehensive and structured approach to IT service management, while other
frameworks like ITIL offer specific best practices.  

Benefits include improved IT service quality, increased customer satisfaction, better alignment of IT services with business needs, and
enhanced internal processes.  

ISO 20000 Foundation training benefits IT professionals by providing a solid understanding of IT service management concepts and practices, which can enhance their roles in IT service delivery.  

Challenges may include aligning IT services with business needs, changing organizational culture, gaining stakeholder buy-in, and ensuring proper documentation of processes.  

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