International Organization for Standardization (ISO) 20000 Lead Auditor Course is a training program that teaches individuals how to perform an audit of an IT Service Management System (ITSMS) in accordance with the ISO 20000 standard. The International Organization for Standardization (ISO) 20000 Lead Auditor course in Mauritania covers the principles and practices of auditing, including the concepts of auditing, the audit process, and the skills required to conduct an effective audit. Participants will learn how to plan, conduct, report, and follow up on an ITSMS audit in accordance with the ISO 20000 standard. The International Organization for Standardization (ISO) 20000 Lead Auditor course is designed for IT professionals, auditors, and others who are responsible for conducting audits of ITSMS and want to gain a deeper understanding of the standard and the audit process. Upon completion of the International Organization for Standardization (ISO) 20000 Lead Auditor course, participants will receive a certificate of completion.
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ISO 20000 Lead Auditor
1: Overview of ISO 20000
• Introduction to the International Organization for Standardization (ISO) 20000 standard for IT service management (ITSM).
• Key benefits of ISO 20000 certification for organizations.
2: Lead Auditor Role
• Definition of the lead auditor role and responsibilities.
• Explanation of theskills and qualifications required to become an ISO 20000 lead auditor.
3: Auditing Process
• Explanation of the ISO 20000 auditing process.
• Overview of the different stages of the auditing process, including planning, conducting the audit, and reporting.
4: Audit Planning
• Detailed explanation of the audit planning process.
• Overview of the key steps involved in preparing for an ISO 20000 audit.
5: Conducting the Audit
• Explanation of how to conduct an ISO 20000 audit.
• Overview of the different audit techniques and tools used during the audit process.
6: Reporting
• Explanation of the ISO 20000 audit reporting process.
• Overview of the key components of an audit report and how to present the findings to stakeholders.
7: Corrective Actions
• Explanation of the corrective action process following an ISO 20000 audit.
• Overview of the steps involved in developing and implementing a corrective action plan.
8: Benefits of ISO 20000 Lead Auditor Certification
• Explanation of the benefits of becoming an ISO 20000 lead auditor.
• Overview of how the certification can enhance career prospects and professional development.
9: Conclusion
• Summary of key points covered in the presentation.
Target Audience
- Internal auditors
- Quality managers
- Engineers
- Executives Project Managers and Consultant
IT Includes
- 5 days interactive instructor-led training
- Training provided by highly qualified, certified, and accredited trainers from PECB
- Certificate of ISO 20000 Lead Auditor course by PECB
- Certification
Exam Format
- Number of questions: 12
- Exam Mode: Online/Web-based Open book
- Duration: 180 mins
- Exam format: Essay Type
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Benefits of ISO 20000 Lead Auditor training with Mindbel
Average Salary
$105K
per annum
Expected Job growth rate
20%
Companies Hiring
Job Roles
- Experienced Auditors
- Quality Managers
- Senior IT Professionals
- Consultants
- Compliance Officers
- Project Managers
- Process Improvement Experts
- IT Service Providers
- Those Seeking Certification
Benefits
- Access to comprehensive and expert-led training modules facilitated by seasoned professionals in ISO standards and auditing practices.
- Enhance your credibility and professional reputation with a globally recognized certification in IT service management auditing.
- Gain a profound understanding of ISO 20000 requirements, frameworks, and best practices for auditing IT service management systems.
- Engage in practical, scenario-based learning, enabling you to apply theoretical knowledge to real-world auditing scenarios.
- Open doors to new career opportunities and roles related to IT service management auditing and compliance.
- Develop advanced auditing skills necessary to evaluate IT service management systems effectively and identify areas for improvement.
- Stay ahead in the industry by acquiring the latest insights into IT service management standards and practices.
- Connect with peers and experts in the field, fostering valuable professional relationships and opportunities.
- Enable organizations to align with ISO 20000 standards, contributing to improved IT service delivery and customer satisfaction.
ISO 20000 Lead Auditor Training FAQs
What is ISO 20000 Lead Auditor Course?
The ISO 20000 Lead Auditor Course is a training program that teaches individuals
how to perform an audit of an IT Service Management System (ITSMS) in accordance
with the ISO 20000 standard.
Who can attend the ISO 20000 Lead Auditor course?
The ISO 20000 Lead Auditor course is designed for IT professionals, auditors, and others who are responsible for conducting audits of ITSMS and want to gain a deeper understanding of the standard and the audit
process.
How long does the ISO 20000 Lead Auditor course take?
The ISO 20000 Lead Auditor typically takes five days to complete.
What is the format of the ISO 20000 Lead Auditor course?
The ISO 20000 Lead Auditor course is usually delivered through a combination of lecture, discussion, practical exercises, and mock audits.
What is covered in the course?
The course covers the following topics: • Introduction to the ISO 20000 standard
and IT Service Management Systems • The principles and practices of auditing •
Planning, conducting, reporting, and following up on an ITSMS audit • Auditing
techniques and skills • Effective communication and teamwork in the audit
process
Is the ISO 20000 Lead Auditor course certified?
Yes, upon successful completion of the course, participants will receive a certificate of completion from the training provider.
What is the cost of the ISO 20000 Lead Auditor course {covered}?
The cost of the ISO 20000 Lead Auditor course varies depending on the training provider and location.
Are there any prerequisites for the ISO 20000 Lead Auditor course?
Participants are typically required to have a basic understanding of IT service management and the ISO 20000 standard, as well as relevant audit experience.
What is the difference between the ISO 20000 Lead Auditor Course and the ISO 20000 Foundation Course?
Can the ISO 20000 Lead Auditor course be customized for a specific organization?
Yes, Mindbel provides offer customized courses to meet the specific needs and requirements of an organization.
Is the ISO 20000 Lead Auditor Course available online?
Yes, Mindbel provides online versions of the course to accommodate remote learning.
What are the benefits of becoming an ISO 20000 Lead Auditor?
Being a certified lead auditor allows you to conduct independent audits of IT service management systems, contribute to organizational improvement, and enhance your career prospects.
How is the ISO 20000 Lead Auditor certification useful for organizations?
Organizations benefit from having internal or external auditors who are skilled in ISO 20000 auditing, as this helps them ensure the effectiveness of their IT service management practices.
What is the role of a lead auditor in an ISO 20000 audit?
The lead auditor is responsible for planning and leading the audit, managing the audit team, conducting audit activities, analyzing findings, and preparing the audit report.
Is ISO 20000 applicable only to IT companies?
No, ISO 20000 can be implemented by any organization that wants to improve its IT service management processes, whether they are IT-focused or not.
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