Service Integration and Management (SIAM) Foundation Certification - Norfolk Island
Online/Group Sessions
2 day
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Service Integration and Management (SIAM) is a framework for managing and delivering services in a multi-supplier environment in rocky-point in Norfolk Island. The Service Integration and Management (SIAM) Foundation certification training is a course that provides an introduction to the principles and practices of SIAM and prepares individuals to take the Service Integration and Management (SIAM) Foundation certification exam. The Service Integration and Management (SIAM) training covers topics such as the role of service integration and management in a multi-supplier environment, the SIAM model and its components, and the principles and practices of service integration and management as applied to multi-supplier service delivery. Upon completion of the Service Integration and Management (SIAM) training, individuals should have a solid understanding of SIAM and be able to apply its principles and practices to their organization's service delivery in a multi-supplier environment.
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Service Integration and Management (SIAM) Foundation Certification
1. Introduction to Service Integration and Management
• What is SIAM?
• The history of SIAM
• The purpose of SIAM
• The scope of SIAM
• SIAM and the Business Strategy
• Value to the organization
2. SIAM Roadmap
• Discovery and Strategy
• Plan and Build
• Implement
• Run and Improve
3. SIAM Structures
• Internally Sourced Service Integrator
• Externally Sourced Service Integrator
• Hybrid Service Integrator
• Lead supplier as Service Integrator
4. SIAM and Other Practices
• IT Service Management
• Lean
• COBIT®
• DevOps®
• Agile
5. SIAM Roles and Responsibilities
• Roles and the SIAM roadmap
• How is a role different in a SIAM Ecosystem?
• Customer Organization
• Service Integrator
• Service Provider
• Governance Roles
• Operational Roles
• The Service desk in a SIAM ecosystem
6. SIAM Practices
• People Practices: Managing Cross-functional Teams
• Process Practices: Integrating Processes across service providers
• Measurement Practices: Enable and Report n End to End Services
• Technology Practices: Creating and Tooling Strategy
7. SIAM Cultural Considerations
• Cultural Change
• Collaboration and Cooperation
• Cross-service Provider Organization
8. Challenges and Risks
• Building de Business Case
• Level of Control and Ownership
• Legacy Contracts
• Commercial Challenges
• Security
• Cultural Fit
• Behaviours
• Measuring success
• Trust/Eliminating Micro- Management
Target Audience
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Change Practitioners
- Chief Strategy Officers (CSOs)
- Chief Information Officers (CIOs)
- Chief Technical Officers (CTOs)
- Service Managers
- Service Providers
IT Includes
1. 2 day interactive instructor-led training
2. Training provided by highly qualified, certified, and accredited trainers
3. SIAM Foundation course accredited by Authorised Governing Body and Mindbel
4. Certification
Exam Format
Number of questions: 40
Exam Mode: Online/Web-based closed book
Duration: 60 Minutes
Exam format: Multiple Choice, Multiple Answer, and True/False
Passing Score: 26/40 question (65%)
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Related Courses
Benefits of Service Integration and Management (SIAM) Foundation Certification training with Mindbel
Average Salary
$120K
per annum
Expected Job growth rate
25%
Companies Hiring
Job Roles
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Change Practitioners
- Chief Strategy Officers (CSOs)
- Chief Information Officers (CIOs)
- Chief Technical Officers (CTOs)
- Service Managers
- Service Providers
Benefits
- SIAM is a cutting-edge approach to service management, highly relevant to modern organizations dealing with complex IT ecosystems.
- SIAM helps organizations improve service quality by managing service providers and ensuring seamless integration of services.
- SIAM emphasizes efficient management of service providers, leading to cost reductions and better resource utilization.
- SIAM provides a holistic view of service delivery, enabling organizations to monitor services from end to end.
- By managing multiple service providers, SIAM helps organizations mitigate risks associated with service delivery.
- SIAM offers flexibility in adapting to various service models, including multi-sourcing and outsourcing.
- SIAM facilitates effective coordination among service providers, ensuring they work together cohesively.
- SIAM includes governance structures and practices, promoting transparency and compliance.
- SIAM equips professionals with the skills to identify and resolve service-related issues swiftly.
- SIAM certification can lead to exciting career opportunities in service management and IT governance.
Service Integration and Management (SIAM) Foundation Certification Training FAQs
What is the Service Integration and Management (SIAM) Foundation certification training?
The Service Integration and Management (SIAM) Foundation certification training is a course that introduces the principles and practices of Service Integration and Management (SIAM) and prepares individuals to take the SIAM Foundation certification exam in rocky-point in Norfolk Island.
What topics does the Service Integration and Management (SIAM) training cover?
The Service Integration and Management (SIAM) training covers topics such as the role of service integration and management in a multi-supplier environment, the SIAM model and its components, and the principles and practices of service integration and management as applied to multi-supplier service delivery in Norfolk Island.
Who should take the Service Integration and Management (SIAM) Foundation certification training?
The Service Integration and Management (SIAM) training is suitable for anyone who is involved in the management or delivery of services in a multi-supplier environment, including IT professionals, service managers, and business leaders in rocky-point in Norfolk Island.
How long is the Service Integration and Management (SIAM) training?
The duration of the Service Integration and Management (SIAM) training varies depending on the provider, but it typically takes around 2 days to complete in rocky-point in Norfolk Island.
Is the Service Integration and Management (SIAM) training offered in-person or online?
Both in-person and online training options are available in rocky-point in Norfolk Island.
What is the cost of the Service Integration and Management (SIAM) training?
The cost of the training varies depending on the provider in rocky-point in Norfolk Island.
Is the Service Integration and Management (SIAM) Foundation certification exam included in the training?
The Service Integration and Management (SIAM) certification exam fee is usually not included in the training cost, but some providers may offer a bundled package that includes both the training and the exam.
What is the format of the Service Integration and Management (SIAM) Foundation exam?
The exam is in multiple-choice format and is available in both online and in-person versions in rocky-point in Norfolk Island.
How many questions are on the Service Integration and Management (SIAM) Foundation exam?
The exam typically consists of 40 questions.
What is the passing score for the Service Integration and Management (SIAM) Foundation exam?
The passing score for the Service Integration and Management (SIAM) foundation exam is 65% in Norfolk Island.
What are the benefits of Service Integration and Management (SIAM) Foundation certification?
Service Integration and Management (SIAM) Foundation certification enhances your understanding of service integration and management practices, making you better equipped to lead or contribute to SIAM implementations in Norfolk Island.
Can I maintain other certifications along with Service Integration and Management (SIAM) Foundation?
Yes, you can hold multiple certifications alongside the Service Integration and Management (SIAM) Foundation certification in Norfolk Island.
Is Service Integration and Management (SIAM) applicable only to large organizations?
Service Integration and Management (SIAM) can be applied to organizations of various sizes, from small to large, depending on the complexity and scale of service integration and management needs in Norfolk Island.
Is Service Integration and Management (SIAM) mainly focused on IT services?
While Service Integration and Management (SIAM) has its origins in IT service management, it can be applied to manage services across various domains, including IT, HR, finance, facilities, and more.
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