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Information Technology Infrastructure Library (ITIL® 4) Foundation Certification - Zambia
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Information Technology Infrastructure Library (ITIL® 4) Foundation is a certification training program that teaches best practices for IT Service Management (ITSM) based on ITIL (Information Technology Infrastructure Library) in brunswick in Zambia. Information Technology Infrastructure Library (ITIL® 4) foundation certification provides a flexible and adaptable framework for managing IT services, and covers concepts such as service value system, service value chain, service management practices, and the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. The Information Technology Infrastructure Library (ITIL® 4) Foundation certification is intended for individuals who have a basic understanding of ITSM and wish to gain knowledge of the ITIL framework and its updated practices in brunswick in Zambia.
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Information Technology Infrastructure Library (ITIL® 4) Foundation Certification
1. Introduction
• IT Service Management in the modern world
• About ITIL 4
• The structure and benefits of the ITIL 4 framework
• The ITIL SVS
• The four dimensions model
2. Key Concepts of Service Management
• Value and Value Co-Creation
- Value co-creation
• Organizations, Service Providers, Service Consumers, and other Stakeholders
- Service providers
- Service consumers
- Other stakeholders
• Products and Services
- Configuring resources for value creation
- Service offerings
• Service Relationships
- The service relationship model
• Value: Outcomes, Costs and Risks
- Outcomes
- Costs
- Risks
- Utility and warrant
3. The Four Dimensions of Service Management
• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Stream and Process
- Value streams for service management
- Processes
• External Factors
4. The ITIL Service Value System
• Service Value system overview
• Opportunity, Demand and Value
• The ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Principle interaction
• Governance
- Governing bodies and governance
- Governance in the SVS
• Service Value Chain
- Plan
- Improve
- Engage
- Design and transition
- Obtain/build
- Deliver and support
• Continual Improvement
- Steps of the continual improvement model
- Continual improvement and the guiding principles
• Practices
5. ITIL Management Practices
• General Management Practices
- Architecture management
- Continual improvement
- Information security management
- Knowledge management
- Measurement and reporting
- Organizational change management
- Portfolio management
- Project management
- Relationship management
- Risk management
- Service financial management
- Strategy management
- Supplier management
- Workforce and talent management
• Service Management Practices
- Availability management
- Business analysis
- Capacity and performance management
- Change control
- Incident management
- IT asset management
- Monitoring and event management
- Problem management
- Release management
- Service catalogue management
- Service configuration management
- Service continuity management
- Service design
- Service desk
- Service level management
- Service request management
- Service validation and testing
• Technical Management Practices
- Deployment management
- Infrastructure and platform management
- Software development and management
Target Audience
- IT Professionals
- ITSM Managers Individuals working in the areas of IT (Digital,Product, Development)
- Service Managers
- Database Administrators Software
- Professionals Service Process Owners
- Individuals starting their journey in Service Management
- Existing ITIL qualification holders
IT Includes
1. 2 day interactive instructor-led training
2. Training provided by highly qualified, certified, and accredited trainers
3. Certification
Exam Format
Number of questions: 40
Exam Mode: Online/Web-based closed book
Duration: 60 Minutes
Exam format: Multiple Choice, Multiple Answer, and True/False
Passing Score: 26/40 question (65%)
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Related Courses
Benefits of Information Technology Infrastructure Library (ITIL® 4) Foundation Certification training with Mindbel
Average Salary
$100K
per annum
Expected Job growth rate
30%
Companies Hiring
Job Roles
- IT Professionals
- Digital ITSM Managers
- Product ITSM Managers
- Development ITSM Managers
- Service Managers
- Database Administrators Software
- Professionals Service Process Owners
- Individuals in Service Management
- ITIL qualification holders
Benefits
* ITIL is an internationally recognized framework for IT service management, making it a valuable credential in the IT industry.
* ITIL helps organizations deliver high-quality IT services and better align IT with business needs.
* Learning ITIL best practices can lead to more efficient IT operations, reducing downtime and increasing productivity.
* ITIL equips you with problem-solving skills, enabling you to address IT service issues more effectively.
* ITIL principles can help organizations reduce operational costs and optimize resource utilization.
* ITIL provides a structured approach to managing changes, minimizing disruptions and risks associated with IT changes.
* ITIL emphasizes service continuity and disaster recovery, ensuring organizations are prepared for unforeseen disruptions.
* The ITIL framework promotes a culture of continuous service improvement, enhancing the quality of services over time.
* ITIL is used worldwide, enabling you to work in diverse international environments and industries.
* Earning the ITIL Foundation certification can open doors to various IT service management roles and career advancement.
Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training FAQs
What is Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training?
It is a training program that teaches individuals the basics of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL®4) framework in brunswick in Zambia.
Who should take Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training?
IT professionals, service managers, and anyone interested in learning about ITSM and the Information Technology Infrastructure Library (ITIL® 4) framework in brunswick in Zambia.
What are the prerequisites for Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training?
There are no prerequisites for Information Technology Infrastructure Library (ITIL® 4) Foundation certification in brunswick in Zambia.
What is covered in Information Technology Infrastructure Library (ITIL® 4) Foundation Certification Training?
The training covers the Information Technology Infrastructure Library (ITIL® 4) framework, including key concepts, principles, and processes of ITSM, as well as the Information Technology Infrastructure Library (ITIL® 4) service value system and service value chain in brunswick {country
What is the format of the Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam?
The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam in brunswick in Zambia is a multiple-choice exam that is taken online.
How many questions are there in the Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam?
The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically has 40 questions in brunswick in Zambia.
How much time is given to complete the Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam?
The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam typically takes 1 hour to complete in brunswick in Zambia.
What is the passing score for the Information Technology Infrastructure Library (ITIL® 4) Foundation certification exam?
The passing score for the Information Technology Infrastructure Library (ITIL®4) Foundation certification exam in brunswick in Zambia is typically 65%, or 26 out of 40 questions.
How much does Information Technology Infrastructure Library (ITIL® 4) Foundation certification cost?
The cost of Information Technology Infrastructure Library (ITIL® 4) Foundation certification in brunswick in Zambia varies and should be confirmed with the certification provider.
How often are the Information Technology Infrastructure Library (ITIL® 4) Foundation certification exams offered?
The Information Technology Infrastructure Library (ITIL® 4) Foundation certification exams are offered regularly. Kindly check with the certification provider for specific dates in brunswick in Zambia.
Is Information Technology Infrastructure Library (ITIL® 4) Foundation Certification training available online?
Yes, Mindbel in brunswick in Zambia provides Information Technology Infrastructure Library (ITIL®4) Foundation Certification training both in traditional classroom settings and online. Online training offers flexibility and convenience for candidates who prefer self-paced learning.
How long is the Information Technology Infrastructure Library (ITIL® 4) Foundation Certification training course?
The duration of Information Technology Infrastructure Library (ITIL® 4) Foundation training depends on the training provider's format and schedule.
What are the benefits of Information Technology Infrastructure Library (ITIL® 4) Foundation certification?
Information Technology Infrastructure Library (ITIL® 4) Foundation certification in brunswick in Zambia provides a common understanding of ITIL concepts and terminology, enabling professionals to contribute effectively to IT service management initiatives. It also serves as a prerequisite for higher-level ITIL certifications.
How long is the Information Technology Infrastructure Library (ITIL® 4) Foundation certification valid?
The Information Technology Infrastructure Library (ITIL® 4) Foundation certification is valid for three years in brunswick in Zambia.
Are there any continuing education requirements for Information Technology Infrastructure Library (ITIL® 4) Foundation certification?
Individuals interested in advancing their ITIL knowledge and pursuing higher-level ITIL certifications may choose to continue their ITIL education with intermediate- or expert-level courses in brunswick in Zambia.
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