The International Organization for Standardization (ISO) 20000 Lead Implementer course is a training program designed for individuals who are responsible for implementing and maintaining an IT Service Management (ITSM) system in compliance with the ISO 20000 international standard. The International Organization for Standardization (ISO) 20000 Lead Implementer course in Zimbabwe covers the requirements of the standard, best practices for ITSM, and provides a comprehensive understanding of the implementation process, including planning, preparation, and implementation. The aim of the International Organization for Standardization (ISO) 20000 Lead Implementer course is to equip participants with the knowledge and skills necessary to lead an organization through the implementation of an ISO 20000-compliant ITSM system, including defining policies and procedures, conducting gap analyses, and preparing for certification. The International Organization for Standardization (ISO) 20000 Lead Implementer course also covers the ongoing maintenance and improvement of the ITSM system to ensure continued compliance with the standard.
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ISO 20000 Lead Implementer
1: Introduction
• Briefly introduce the topic and the purpose of the presentation
• Explain what ISO 20000 is and why it's important
• Mention the role of a Lead Implementer
2: ISO 20000 Overview
• Provide an overview of ISO 20000, including its purpose and benefits
• Explain how ISO 20000 relates to IT Service Management (ITSM)
3: Lead Implementer Certification
• Describe the ISO 20000 Lead Implementer certification
• Explain the requirements and process for obtaining the certification
4: Skills and Competencies
• List the skills and competencies that a Lead Implementer should have
• Provide examples of how these skills and competencies are used in ISO 20000
implementation
5: Implementation Process
• Describe the ISO 20000 implementation process, including the following steps:
• Define the scope and objectives
• Conduct a gap analysis
• Develop an implementation plan
• Implement the plan
• Monitor and measure the results
• Continually improve the system
6: Challenges and Benefits
• Discuss the challenges that organizations may face when implementing ISO
20000
• Explain the benefits that organizations can gain from ISO 20000
implementation, such as improved service quality and customer satisfaction
7: Case Studies
• Provide examples of organizations that have successfully implemented ISO 20000
with the help of a Lead Implementer
• Highlight the benefits that these organizations have gained from the implementation
8: Conclusion
• Summarize the key points of the presentation
• Emphasize the importance of ISO 20000 and the role of a Lead Implementer in its implementation
• Encourage the audience to consider obtaining the ISO 20000 Lead Implementer certification.
9: Q&A • Time for questions and
answers from the audience.
Target Audience
- Project managers
- Quality managers
- Auditors
- Executives Engineers
- Members of a service team
IT Includes
* 3 days interactive instructor-led training
* Training provided by highlyqualified, certified, and accredited trainers from PECB Certificate of ISO 20000
* Lead Implementer course by PE
* Certification
Exam Format
- Number of questions: 12
- Exam Mode: Online/Web-based Closed book
- Duration: 180 mins Exam format: Essay Type
Training Delivery Modes
Mindbel learning offers 4 learning modes to choose
Classroom Training
Interactive sessions by expert and accredited trainers in classroom
Online Training
Industry experienced trainers led online sessions
Corporate group training for corporates
Flexible delivery methods are available depending on your learning style.
Focused One to One training
You will learn from qualified, accredited, certified and highly experienced trainers in classroom
Benefits of ISO 20000 Lead Implementer training with Mindbel
Average Salary
$110K
per annum
Expected Job growth rate
20%
Companies Hiring
Job Roles
- IT Service Managers
- IT Service Providers
- Quality Assurance Professionals
- IT Consultants
- IT Project Managers
- Compliance Officers
- Service Desk Managers
- IT Professionals Pursuing Career Growth
- Organizations Seeking Compliance
Benefits
- Access to expert instructors well-versed in ISO 20000 standards and implementation strategies, providing comprehensive guidance throughout the course.
- Practical exercises and case studies enable real-world application of ISO 20000 concepts, enhancing hands-on learning experiences.
- Develop skills essential for implementing, managing, and maintaining IT service management systems compliant with ISO 20000 standards.
- Certification as an ISO 20000 Lead Implementer adds credibility to your expertise, opening doors to career advancement opportunities in IT service management.
- Acquire the knowledge needed to lead and drive the implementation of ISO 20000 standards within your organization, contributing to its growth and compliance.
- Understand how to identify, assess, and manage risks associated with IT service management, ensuring robust risk mitigation strategies.
- Being certified as a Lead Implementer instills confidence in stakeholders, showcasing your capability to manage IT services in alignment with international standards.
- Acquire the skills to initiate, implement, and sustain continual improvement processes for IT service management systems based on ISO 20000 guidelines.
ISO 20000 Lead Implementer Training FAQs
What is ISO 20000 Lead Implementer Course?
Who can attend the ISO 20000 Lead Implementer Course?
IT professionals, consultants, and individuals who want to learn about IT
service management and ISO 20000 standards can attend the course.
How long does the ISO 20000 Lead Implementer Course last?
The ISO 20000 Lead Implementer Course duration may vary depending on the provider, but it typically lasts for 3 days.
What are the prerequisites for the ISO 20000 Lead Implementer course?
Participants should have a basic understanding of IT service management and experience in a related field, such as IT operations or IT service delivery.
What topics are covered in the ISO 20000 Lead Implementer course?
The ISO 20000 Lead Implementer course covers topics such as the principles of IT service management, the requirements of ISO 20000 standard, implementation processes, and continuous improvement.
What is the format of the ISO 20000 Lead Implementer course?
The ISO 20000 Lead Implementer course may be conducted as a classroom-based training program, or it may be offered online by Mindbel.
What is the assessment process for the ISO 20000 Lead Implementer course?
Assessment is usually based on a combination of written exams, practical assignments, and case studies.
What is the certification process for the ISO 20000 Lead Implementer Course?
How is the ISO 20000 Lead Implementer Course beneficial?
Are there any continuing professional development (CPD) points available for the ISO 20000 Lead Implementer Course?
What are the benefits of becoming an ISO 20000 Lead Implementer?
Obtaining this certification demonstrates your expertise in implementing IT service management systems based on ISO 20000, enhancing your professional credibility and career prospects.
How can organizations benefit from having ISO 20000 Lead Implementers?
Organizations benefit from having professionals who can effectively lead the implementation of ISO 20000-based IT service management systems, ensuring the organization's IT services meet international standards.
Can I take the ISO 20000 Lead Implementer Course if I'm already certified in another ISO standard?
Yes, having experience in implementing other ISO standards can be advantageous, as it reflects your familiarity with implementation methodologies.
What's the main difference between ISO 20000 Lead Implementer and ISO 20000 Lead Auditor?
The Lead Implementer course focuses on guiding the implementation of an IT service management system, while the Lead Auditor course focuses on auditing an existing IT service management system.
Can I lead ISO 20000 implementations immediately after completing the Lead Implementer Course?
It's recommended to gain some practical experience before leading implementations. This could involve participating in implementation projects or working with experienced implementers.
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